If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Ian

just getting a blank grey screen - have tried logging out and back in and turning on and off several times

Kat

Kat,

sounds as though your machine is struggling to download the applet. You could try re installing java by clicking on the word Java above where the Stockwatch lists usually displays and then restarting again.

Ian

charts are ok now

Kat,

I would try the update anyway,


Ian

its all come back - thanks for your help

kat

L2 down?

Chea,

I can see no problems here - can you tell me what is happening at your end?

Ian

Ian,

I seem to be getting almost exclusively the temp unavail - L2 and news.

Chea

Chea,

Alex is taking a look can you try closing your browser and going back in please?

Ian

Ian,

Will do. Thank you.

Chea

Ian,

Thanks. That got it!

Is it advisable to always restart the browser as well as the L2 page (had omitted the former)?

Chea

Chea,

yes always best to close both - however, Alex actually also did a restart on the server that was causing the issue, which would have helped as well.

Ian

Ian,

OK, thanks.

Chea

i believe worm/delf.eyr is being sent to my computer from your web site.

please assure me this is not the case. yesterday and today whilst i was on this site AVG picked up the threat.

maddoctor, AVG is telling you that your PC is already infected with the virus, it will scan your system periodically to do so. It doesn't mean the virus is on a page you are looking at (unless it specifically tells you about the page of course).

You probably got it some time ago by running a program included as an email attachment or by downloading infected software from the web. In either case you would have had to accept the installation of software at the grey security screen.

There is some information on removal here: http://www.symantec.com/security_response/writeup.jsp?docid=2002-080314-3248-99&tabid=3. The name to remove in the registry keys could be different though - it seems to be a new variant of a virus.

kayak , thanks but the threat warning in both cases happened whilst i was on this site , avg scans automatically every morning for me and i have had no e-mails nor have i downloaded any software.

maddoctor,

what pages were you looking at at the time of the attempted infection?

maddoctor,

I have installed AVG on my machine and browsed around our site. I do not get any virus warnings.

As Jonathan asks, could you tell us which pages you were viewing when the warnings occurred? Can you recreate the problem by visiting a particular page?

Thanks, James.

sorry , no idea what page (more worried about warning which came from the resident shield which tells me the virus came in as i was on the site and had not been sitting there on the computer, no e-mail at same time,checked).

one of the threads infected?

maddoctor,

At the moment, it seems more likely to me that it is just a coincidence that you had a MoneyAM page open when you were informed of the virus.

I can assure you we are not actively serving viruses, and no other users have reported the problem at this point.

Grisoft (makers of AVG) suggest that this virus most commonly spreads through local networks, shared disks and peer-to-peer networks. Could you have a look at the following page and see if it is of any help to you?

http://www.grisoft.com/doc/62/us/crp/0/idv/284195

Thanks, James.