If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Had a problem with the Traders thread yesterday and its the same today. Probably my office PC that I cannot change in any way but whenever I go into the Thread list I get a popup every 15 seconds that cannot be displayed. The URL is http://spe.atdmt.com/ds/0W0W1BRCYSTO/BARX/
Have you changed your popups recently because I cant use the Threads easily now otherwise I end up with loads of popups as each is in a new window?
Thanks,
TT

TT,

Could you please tell me what the advert is for, and if at all possible could you take a screen shot and mail it to me ian@moneyam.com

thanks

Ian

lol. There may be some clues in the link as to what the advert was for.

kayak,

There would be but the link is showing as page cannot be displayed.

Ian

I meant the BRCYS and the BARX :-)

Ian,
I dont know what the ad is for as all I get is that screen with the URL I mentioned. It is every 10 seconds apart.
As it has BARX in the URL could it be the Barclays one?
TT

TT,

Have spoken to our ad guys, and we are currently not serving any pop ups from the bulletin boards. I would suggest you scan your machine for spyware etc.

Ian

Ian,
I cant touch any of the software on the PC and with our controls and virus checkers etc I doubt that is the problem. I dont get this problem on the Charts page which I can leave open with no popups so I think there is definitely something on the Threads page that causes this problem.

My PC is running on Windows NT 4.00.1381
IE version (ancient) 5.5.4807.2300

Hope that all helps.
TT

TT,

As I say we are not serving any on that page at all. Is it when you initially go into the page or is it a specific thread? If it is a specific thread, it may be being generated from something that someone has posted on that thread.

Ian

Ian,
Its as soon as I open up the Traders Room. The first thing that happens is the popup appears.
If I try and open up a thread, again, the first thing is a new popup.
By the way, I have to type these in Word and copy and paste as my typing isnt fast enough to beat the popup!
TT

TT,

can you take a look at the front page and let me know if you can see the barclays ad on there? The only thing we can think of is that your machine may be 'objecting' to the flash ad we have on the traders room, and causing this in some way.

Ian

Ian,
Yes there is a Barclays ad which is the first one with IG Markets CFD beside it.
That said, there is a Barclays ad on the Home page which causes no problems at all.
Hope that helps.
TT

TT,

can you screen grab it for me please - I know it doesn't display anything when it appears, but w want to check out the size of it so we can investigate. Just press print screen on your keyboard when the pop up is in front of you, and then paste that into an e mail,

Thanks

Ian

Ian,
Email sent to support@moneyam.com
Thanks
TT

TT,

recieved,

Ian

Ian
When is the service temp unavailable issue going to be resolved...this has been going on ages :-(
Di

Di,

Again please accept my apologies - it is a priority and we hope to have it resolved as soon as possible,

Ian

Ian,
Still got the same problem with the popups.
Any further forward on stopping them?
TT

TT,

We are at a loss as to what is causing this for you I must admit. We have an ad for Barx, but that is not a pop up in anyway, it would seem that your browser for some reason potentially does not like it, but without looking at your machine, it is hard to tell what on your set up is causing this.

Ian

Level 2 and Charts have been crashing again this morning! Have to Refresh often - and even then it doesn't always work! Guess the site just can't cope with everyone hitting it at once from 08:00!