If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

bhunt,

I can see level 2 with no problem here - can you close the browser and try again please?

Ian

sorted - thanks

Ian,

When is the annoying 'Service temp unavailable' issue going to be resolved? This has been going on for ages now!
Di

Di,

Apologies - we will take a look into this,

Ian

Ian,
Could you have a look at the following problems please? I cannot access Streaming Stockwatch and L2 screen is blacked out. Java is correctly installed and I have logged out / logged in again and re-booted my pc but still no joy. Thanks in advance.

Pimpernel,

It sounds like you are struggling to download the applet which runs these streaming services.

The first thing to try would be to re install the Java plugin - this should clear down any problems you have. Click on the link below to do this:

http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80

Once you have re installed it, please restart your machine and try again. If this does not work, please let me know,

ian

Ian,

Don't know if it's my end or yours but some pages are very slow to open, stockwatch, traders/investors, and level 2. Level 2 is taking up to 1 minute to load when a epic is put in.
It appears intermittent as if I refresh it can be between 1 minute to almost instant.
I run another similar site as I always do which is running as normal, (this site is usually much slower than Moneyam).
Just thought it might assist if you knew it's not just Pimpernel having problems.
Just checked and my Level 2 now showing service temporary unavailable.
Cheers Greek.

greekman,

We are just taking a look at this,

Ian

Ian,

Level 2 now OK and back to being very quick, on 3rd try. As said an intermittent problem.

greek,

we have just done some restarts, the problems should resolve it self in the next few minutes,

Ian

Yes, thanks. Everything working fine now.

Stockwatch/level 2 problems again. Neither will open even after waiting over 2 minutes. Other site OK so must be your end.
It appears we have this problem at least once a week of late.
Getting a bit fed up of this.
We could do with an explanation via Moneyam management, as I appreciate it is not usually down to the tech department but to the suppliers..
Perhaps an E-Mail to all subscribers.
I'm paying for a service that is not providing.
Shutting down now as it's a waste of time.

greekman,

I have just tried this and they were fine - however we will take a look at the servers at this end.

Please accept our apololgies for this - and rest assured we will investigate what has caused this and get it resolved,

Ian

Ian
Seems to be a difference with number of transactions taken place with INST on Level 2(showing 7 transactions) compared to Trades(14 Transactions).
Also INST level 2 not updating Transactions as with Stockwatch.
Have tried Logging out and back in, still the same.

Ian,
Just to let you know that our IT department have rebuilt my PC - new hard drive and fan and reinstalled all software etc and I don't have any problems with popups etc any more.
TT

Did they remember the rubber bands TT?

Hi morgan,

Sorry about this. I've had a look into the problem, and I can recreate it, but it's not something that we can resolve here. I've passed it along to our providers to see what they think is happening. We will let you know once we hear from them.

Thanks, James.

SC - no it's powered by a cage full of mice on their wheels. Well that's how it appears sometimes!

Thanks James
Getting same with FMJ

Morning, The trades on my terminal keep stopping :-(
Di