If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

ok now. Sometimes i can't flick between stocks and i try to refresh and can't get back in.

"attempting to reconnect" but never does on Stockwatch

ferrari,

Could be one of several things - could you firstly click on the log out button and then log back in - you may have an old login session stuck on your machine. Secondly, could you try a reboot on the machine. If this doesn't work, try logging out and then clearing cookies (IE tools, delete browsing history, delete cookies)

If that fails, look at the way you are connecting to the internet - if you have a router, try a reboot on that. If all this fails, you will need to look at you rfirewall and check the settings with regard to java on that - if you are behind a corporate firewall, you may need to ask to have java allowed.

ian

Is it just me or is the site all over the place today? Very slow, not loading pages correctly then ok again a few minutes later.

Same here.

Guys, apologies we did have some temporary issues with our servers they have been resolved and you should be back up to speed.

Ian

blnd

Apologies for any break in service. This is due to maintenance work being carried out. We will be back up to speed in the next hour.

Alex.

I see pages havn't reset themselves for start of day yet. Are we going to have problems again?

oilyrag,

It would appear that the prices have not reset yet as they normally would, we are taking a look at this now,

Ian

ok,

the resets have now been run on stockwatch which should have cleared out fridays volumes and prices should display as normal when they are updated at open,

Ian

level 2 all over the place, SIG for example, what's going on??

the order book doesn't match the yellow strip volume.

seems to have righted itself now.

kate bates,

many thanks .. will keep an eye on it.

best regards,

geoff

Ian,
Market Maker to Market Maker trades still not downloading (4 weeks). Is it me or is it you?
Brian

Brian,

This is being looked at by our suppliers - we will chase them to see if they can shed any further light on it.

Ian

Ian - Any reason why some of the stock prices on toplist losers aren't matching live prices? They appear to be delayed...

Rgds
dell

dell,

We are working on a fix for this - even as we speak Alex is implementing more hardware which should solve this problem. It should be live at the end of this week, apologies for the inconvenience,

Ian

was just about to say the same thing re toplist gainers and losers! Thanks for clearing this up ian.