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Please report bugs and enhancements (NEW)     

IanT(MoneyAM) - 10 Jan 2008 13:37

If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

dell314 - 10 Jan 2008 15:51 - 12 of 599

Ian - Toplists appear to be time delayed again.

It seems to get fixed so they are live for a day, or two, and then something goes wrong and they become practically useless.

Can you have the techies look into it please.

Rgds
dell

IanT(MoneyAM) - 10 Jan 2008 15:52 - 13 of 599

dell,

The it is something that Alex is aware of - he is nearing the end of configuring the new data base machines which will cure this once and for all when they are in. Shouldn't be too long now,

Ian

ExecLine - 10 Jan 2008 16:12 - 14 of 599

Ian

Well done. Thank you.

:-)

dell314 - 10 Jan 2008 16:18 - 15 of 599

Ian - thanks.

On a different subject, I have to admit that I haven't read all the bumf on MIFID changes but are we likely to get trade type information back at some stage, as it's much harder to figure out what's going on since the changes, IMHO.

Rgds
dell

skinny - 10 Jan 2008 16:28 - 16 of 599

Keep getting - DB Error: connect failed

Mickinvest - 10 Jan 2008 16:28 - 17 of 599

sAME db ERROR, THE WHOLE LOT IS DOWN :>((

Geoff(MoneyAM) - 10 Jan 2008 16:30 - 18 of 599

all,

our applogies, site back up now.

best regards,

geoff

Isaacs - 10 Jan 2008 16:36 - 19 of 599

What a joke. Didn't even realise there was a problem until 4.31 when no auction orders appeared. God knows how long looking at wrong prices. These constant problems are getting ridiculous now.

kate bates - 10 Jan 2008 16:38 - 20 of 599

yes what a farce, fortunately was watching the stock i was trading on IG. This has become intolerable. No doubt problems will return in the morning for a fifth day running. Come on moneyam, we want to be on your side.

indushah - 10 Jan 2008 17:48 - 21 of 599

I share the last two sentiments - yes what a joke & farce. BTW Geoff, even when you said site back up now, couldn't view stockwatch. In any case market had closed by then. About time someone took proper responsibility & grip on this daily outages.

indu

kernow - 11 Jan 2008 10:54 - 22 of 599

...and for the umptenth time I'll suggest that Moneyam should rebate subs in proportion to the outages - although so far I seem to be in a majority of one on this issue lol. Moneyam have never dared make any response - now there's a challenge to you posters and Moneyam.

James(MoneyAM) - 11 Jan 2008 17:38 - 23 of 599

ExecLine,

This should be fixed now. Thanks for letting us know.

James

kate bates - 13 Jan 2008 16:51 - 24 of 599

I had a problem free day on friday so as i'm the first to complain i'm more than happy to show my appreciation when things run smoothly. Well don Moneyam on this occasion.

darrens - 14 Jan 2008 15:57 - 25 of 599

rogue order on barc l2 buy side, 15:44 2,800:481

Geoff(MoneyAM) - 14 Jan 2008 16:21 - 26 of 599

darrens,

man thanks .. looking into it now.

best regards,

geoff

Fred1new - 14 Jan 2008 17:33 - 27 of 599

Is there a problem with watch list? Get the page but not the data. Have shut down and reloaded etc. Can't get trades' page to show either. The rest appears OK

Fred1new - 14 Jan 2008 17:34 - 28 of 599

Back in business.

almoore - 14 Jan 2008 18:04 - 29 of 599

same problem as fred1new - no watch list or trades - just a red x in the rectangular box top left corner - tried logging out and in again - no joy

NabCom - 14 Jan 2008 18:49 - 30 of 599

almoore

Was getting the same, I tried various things, reloading, logging out, emptying the cache and restarting.

Working again, not sure which did the trick

almoore - 14 Jan 2008 19:01 - 31 of 599

NabCom
done similar to youself - now ok - tks
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