Final Results
· Consistent delivery of profit growth
o Underlying profit before tax, excluding derivative gains and the Ogden discount rate impact increased by 5.6%
· Sustained cash generation, leading to further deleveraging
o Now within medium-term target range of between 1.5 and 2.0 times
· 18.1% growth in proposed full year dividend, equating to a payout ratio of 62%4 (FY 2016: 57%5)
Divisional Highlights
Retail broking
· Strong performance in competitive environment with significant improvement in motor
· Motor panel performing as expected
· Broking profit per customer grew 5.7% to £46.0 (FY 2016: £43.5)
Insurance underwriting
· Continued strong performance in motor underwriting
· Profit before tax (excluding Ogden impact) of £77.1m (FY 2016: £84.1m) with lower reserve releases
· Impact of change in Ogden discount rate from 2.5% to -0.75% of £4m
· Positive capital release from underwriter
Travel
· Profit growth across travel business, despite scheduled maintenance of Saga Sapphire
· Robust trading performance and visibility for FY 2018 departures, with current reservations 8% ahead of prior year
· New cruise ship on track for delivery in June 2019
Customer work
· Enhanced customer understanding assisting retention and acquisition
· Driving proposition development across all divisions
· Identification of c.500k High-affinity Customers ("HACs")
· Launch of the Saga membership scheme, 'Saga Possibilities' later this year
Commenting on the results, Lance Batchelor, Group Chief Executive Officer, said:
"For the third successive year since IPO, we have delivered a strong set of financial results. Underlying profit before tax1 is up 5.6%, consistent with our ongoing objective of delivering consistent, sustainable profit growth. Debt is down sharply, and I am very pleased that the dividend has again materially increased.
Our performance has continued to prove the strength of the Saga business model, which builds multi-decade relationships with our target demographic through a range of excellent products and services. This breadth allows us to deliver consistently for our shareholders, despite the ebbs, flows and challenges in the insurance and travel markets.
We have progressed our intensive work to better understand which Saga customers are our most valuable, and how we can best reward and retain them, as well as nurture the next generation. We know more about Saga's core customers than ever before, which is leading to more efficient acquisition, retention and up-sell of our products. It means we can better help our customers to enjoy their retirement to the full.
The new financial year will be a busy and exciting one. In the second half, we will launch our membership scheme, "Saga Possibilities", allowing us to deepen our relationship with our customers and find a variety of ways to thank them for their loyalty. In future, I will normally refer to "Saga Members" rather than customers, a significant shift after 65 years of Saga history.
Also in 2017, we will finalise the design details of our first purpose built ship, Saga's "Spirit of Discovery". We will start selling cabins later this year for her first season, summer 2019.
Our confidence in continuing to deliver a consistent financial performance in 2017 is strong. We have started the financial year well, and I look ahead with a great deal of optimism for the business."
END