I am having regular problems when using Barclays online service.

When I sell shares, the amount available for re-investment is incorrect for the rest of the day, correcting itself on the day after.

What happens is that the amount of cash raised by the sale is added on to the old total ie the 'sold' share amount is not altered. So if you had 20,000 as the total (share market value + cash) and sold 10,000 worth of shares, the total available to invest becomes 30,000 (approximately) for the rest of the day.the following day it corrects itself to 20,000.

I've had the problem a while now and I keep reporting it and this is then passed on to their web site people and then .... nothing.

I would appreciate anyone who uses Barclays online to say if they have the same problem or it's OK for them.

Thanks in advance.

Partridge,

Was congratulating myself on getting the accounts sorted out.

Amended one over telephone and now can't get into 2 accounts.

It is a pain, thankfully at the present time don't want to change any holdings.

Fred,
I did leave one small Marketmaster account with Barclays (for old times sake, sentimentalist that I am) and have managed one deal on that through the new website without any real difficulty. It is, however, not as user friendly for us old gits as the previous one. Think their main issue at present is how to cope with all those who want to leave - and so far they appear to be not doing very well. How soon before compensation claims start?

Agreed.

I preferred the old platform.

The problem I think is changing two things at a time rather than setting up "Trading or investment account" by itself and "introducing" said banking account.

The platform (for me) does not make the different accounts clear and also it was easier viewing all accounts in one window and move from one to another.

Well 2 & I/2 of my 3 A/Cs seems to have settled down now thank goodness.

I decided just before Barclays said they were going to set up smart investor to transfer my Sipp trustees from Suffolk life to A G Bell whilst keeping Barclays Stockbrokers as my trading platform as it was so good. After nearly 15 weeks just this morning I finally have my one holding in it but no cash, been assured that the cash should be credited to the A/C within two days.

As for the trading platform I agree with you Fred the BS one was better, gradually getting used to this one now though so looking forward to some stability.

.

Only thing good is that your account is credited with a sale immediately. On the other hand, there is no T+ . The old platform was much better for trading. I don't like filling out a virtual questionnaire each time I trade.

Anyone else getting error messages when trying to log in? I have tried on my Mac and W10 and I get the same error message.
Error 500: javax.servlet.ServletException: Filter [securityFilter]: filter is unavailable.
Tried to phone but that is hopeless too. The platform is very unstable. I often have to log in several times.

Managed to get hold of someone via the chat line. They are experiencing some "problems". A once good trading platform is now the pits.

I use Hargreaves Landsdown and Youinvest.

I don't have problems with either. I prefer HL and perceive they give me slightly better fills but they are more expensive than Youinvest

Almost impossible to get anything done on Barclays as far as AIM stocks are concerned.. Overwhelmed it seems. Can't buy or sell. FTSE ok.

OK on Halifax.

Managed to get something done on an "at best" basis. Quote and deal failed even when I was given a price. Not sure why it was necessary to change the platform when the existing one was good. Not everything new is better.

The NEW BARCLAYS SMART INVESTOR is a Muddle not smart.

I expect some changes due to changes in legislation, but some due to advertising its banking facilities.

Preferred the old system and dislike having to do multiple logins to view or deal various accounts.

Irritating!!!!!