Harry Peterson
- 19 Mar 2007 18:13
happy
- 16 Apr 2007 08:03
- 26 of 63
Telegraph. 15 April 2007
The Week Ahead: Tesco hits the West Coast. by Danny Fortson
Another year, another record for Tesco. At the retailing Goliath's annual results on Tuesday, stockbroker Charles Stanley expects chief executive Sir Terry Leahy to unveil 2.48bn in pre-tax profits, up from 2.23bn the year before.
The company's freight-train growth is not surprising. What the City will be eager to talk about is Tesco's expansion plans abroad, principally in China and the US. The retailer unveiled plans last year to open a chain of Tesco Express-style stores on the West Coast of America, wading into territory that has been a graveyard for most UK retailers that have tried to cross the Atlantic.
But with Warren Buffett, the billionaire US investor, having bought a big chunk of shares last year, it will be hard to bet against the company.
Harry Peterson
- 17 Apr 2007 07:34
- 27 of 63
BBC. 17 April.
Britain's biggest retailer Tesco has reported 13% growth in full-year underlying profits of 2.55bn.
Its international strategy is going strongly with 8.2m square feet of new store space creating 18% growth in international sales.
The supermarket chain plans to create 25,000 new jobs worldwide this year.
Although Tesco has been expanding abroad, the lion's share of its profits still came from its UK network of more than 1,400 stores.
Tesco made profits of 139m from its property portfolio and now plans to expand the programme of realising profits from its property.
The company currently holds a 31.2% share of the UK grocery market, according to the latest figures from market researchers TNS.
It unveiled two new measures earlier this month to help increase the price UK dairy farmers receive for their milk.
Tesco also recently announced that its first US store would be based in the state of Arizona, trading under the Fresh & Easy brand.
Amid widespread media interest, the firm opened its first store under its own name in the Chinese capital Beijing in January.
fez
- 18 Apr 2007 15:43
- 28 of 63
AFX. 18 April
TOKYO (Thomson Financial) - Tesco PLC said it will open its first own-brand mini-supermarket in Japan next week, under the Tesco Express name.
The Tesco Express store will open its doors in Tokyo's Nerima ward on April 25, one of up to 35 new outlets the British supermarket giant plans to open this year in Japan.
Tesco currently operates 106 stores in Japan under the Tsurukame brand.
'The new stores represent the most compact version of the 'Tsurukame Land' food supermarkets we have been running,' said Tesco spokeswoman Shizuko Ota.
'They are not convenience stores. We position them as a small type of food supermarket,' she said.
Unlike many of the roughly 40,000 conveniences stores in Japan that operate round the clock, the new Tesco Express will be open from 7.00 am to 11.00 pm.
Tesco already employs 3,300 people in Japan, where it acquired 78 discount supermarkets, mostly in the Tokyo area, in 2003 through the acquisition of C Two-Network.
fez
- 18 Apr 2007 18:15
- 29 of 63
From The Times
April 18, 2007
Tesco to use property to enhance shareholder handouts. Sarah Butler
Tesco is set to cash in on the booming retail property market, with plans to refinance up to 2 billion more of its property portfolio than planned over the next five years and to double the amount returned to shareholders to 3 billion.
The move by Britains largest supermarket is likely to increase pressure on Sainsburys to refinance its property portfolio, a move for which Robert Tchenguiz, its minority shareholder, has been lobbying since the collapse of a 10 billion private equity bid.
One analyst said: This shows the strategic value of property assets.
Sir Terry Leahy, the Tesco chief, said: It is important to strike the right balance between returns today and value for future shareholders.
He said that Tesco wanted to keep the freehold on at least 70 per cent of its properties, so as to maintain long-term strategic strength. However, it had tried to show some of the hidden value within its portfolio by pointing out that its property was worth about 28 billion, 65 per cent more than the 17 billion registered in the supermarkets books.
A year ago Tesco announced plans to raise 5 billion through refinancing of its property assets, and to return 1.5 billion of that to shareholders.
Sir Terry said: Its a substantial store of value and its appropriate we release some of that.
He would not say whether any of the money raised through additional property sales would be invested in the company or exactly how much would be raised; this, he said, would depend on market conditions.
However, Andrew Higginson, the finance director, said that Tesco was not likely to raise more than about 2 billion more over its current five-year programme.
Tesco yesterday confirmed its strength with a 10.9 per cent rise in sales to 46.6 billion and a 13.2 per cent rise in underlying profit to 2.54 billion.
The supermarket also revealed a 5.8 per cent rise in underlying sales, slightly better than expected and up from the 4.4 per cent of the previous quarter. The supermarket said that growth was down to consumers spending more of their total cash on food.
Sir Terry said: I think we are seeing a fundamental change in consumer interest in food based on health.
He said that the number of customers buying at least some organic food had risen by a third to more than 40 per cent and that Tescos sales of these foods was now approaching 1 billion annually. Tesco also revealed strong sales of nonfood. In the UK alone, such sales rose by 11.6 per cent to 7.6 billion, including a 16 per cent rise in clothing sales. Consumer electronics rose by 35 per cent, helped by the launch of Tesco Direct.
Internationally, the supermarket showed stronger-than-expected growth despite continuing problems in Hungary, Thailand and South Korea.
Some analysts expressed disappointment that Tesco expected a loss of 65 million this year at its American business, which is expected to be launched this autumn. In the past year the venture cost Tesco about 20 million.
However, Sir Terry said that the start-up losses were in line with the companys strategy. The US is clearly an enormous part of the worlds spending power and a market you can grow in if you have something successful, he said. There is no shortage of retail space there, five times the amount per head then in the UK.
Petrol payout
Tesco said that it had paid 7 million to 8 million to compensate thousands of drivers whose cars were damaged by contaminated petrol sold in its forecourts. It said that it had settled 15,000 of 18,000 complaints made about the incident in February. Petrol from the Royal Vopak terminal at Thurrock used by a Tesco supplier was found to be contaminated with silicon.
Sir Terry Leahy, Tescos chief executive, said of the settlements: I think we have done a good job. The final cost was not yet clear because both Tesco and its supplier were still dealing with their insurers, he said.
fez
- 18 Apr 2007 18:15
- 30 of 63
From The Times
April 18, 2007
Shop smart: Tescos price may seem high, but its all relative. Robert Cole: Tempus
Tesco shares look expensive. But does that mean the stock should be sold? In a word, no.
Tesco shares trade on a historic price-to-earnings ratio of 21. This looks heady by almost all standards, and is certainly a long way ahead of the average London-listed share. The typical FTSE stock trades on an historic earnings multiple of 14. Dividend yield statistics paint a similar picture. Tesco shares give 1.96 per cent compared with a FTSE average of 2.76 per cent.
But as long as Tesco continues to produce financial results like the ones it posted yesterday, the shares will not actually be expensive, they will simply look expensive. They will only become expensive if, or when, momentum begins to leak away from the profits growth.
One oddity is that, while Tesco shares look pricey by most benchmarks, they appear cheap when set beside their closest peers. Shares in the FTSE food and drug retailing sector change hands at a whopping 30 times historic earnings and give a dividend yield of 1.9 per cent.
Takeover bid fever accounts for the super-premium rating of Tescos immediate peers. Peers trade on unusually generous ratings: the average historic price-to-earnings ratio for the food and drug retailing sector over the past ten years is one-third less than it is at present. But at Tesco, its price-to-earnings rating is more or less in line with the ten-year average. So, if shares in Tesco are expensive, it only reflects the prevailing conditions of the past decade.
If something does go wrong, the share-price reaction could be brutal, since the stock would be hit by the double-whammy of falling profits and a falling rating. But what could go wrong? There are three key risks. The first is that customers in Tescos domestic UK market will turn against the company, either directly or through the proxy of the competition authorities. The second is that Tesco will get into trouble on the international side. The third is that the management team, led in exemplary fashion by Sir Terry Leahy, the chief executive, somehow loses its thread. It is alarmingly easy to see Tesco come a cropper at the hands of each of these. And it is not that hard to imagine all three arriving in tandem. But the key consideration is that, while it is possible to imagine that Tesco might endure a reversal in fortunes, there is little evidence that it is running into serious difficulty.
The fuel fiasco earlier this year created a headache. Some of Tescos fledgeling international ventures are loss-making, too. As Tesco gets progressively larger in the UK, growth will get harder to come by. But the difficulties pale in significance beside the bigger story, which is that Tescos success continues to outweigh by far its failures. Yesterdays decision to double the share buyback programme is one sure sign of the success.
Buy.
Harry Peterson
- 19 Apr 2007 07:45
- 31 of 63
The Herald. PAUL ROGERSON, City Editor. April 18 2007
High streets juggernaut rolls onward
Supermarket juggernaut Tesco said yesterday it planned to increase the number of its Scottish scores to more than 100 this year, as it underlined its dominance of the UK retail market with another set of record results.
Planning consent has been obtained for five more outlets - at Maryhill in Glasgow, Port Glasgow, Lockerbie, Buckie in Banffshire, and North Berwick.
Up to 1000 jobs are expected to be created north of the border in the next 12 months, the company said. These will be added to the 1200 Scottish posts Tesco said it created in 2006/07, when the company opened five shops in Scotland.
Tesco owns some 2000 stores in 13 countries, including 1500 in the UK, where it employs 260,000 people.
Group sales rose 10.9% to 46.6bn in the year to February 24, broadly in line with analyst expectations. Underlying profit rose 13.2% to 2.55bn, while UK trading profits were 1.91bn - 9.2% ahead of the previous year.
The full-year dividend was raised by 11.7% to 9.64p per share.
The company also announced a doubling in the amount of cash it plans to return to shareholders, pledging to return at least 3bn from property sales to investors, up from 1.5bn previously.
Chief executive Terry Leahy brushed aside criticism about the group's dominance in the UK, where Tesco controls more than a third of the grocery market, describing the company as a "significant British success story". This did not spare the company from the critical flak it generally receives at results time, however.
Danny Alexander, the LibDem MP for Inverness, where Tesco has a 51% market share, said: "Tesco's enormous profits underscore the need for the Competition Commission to propose tough action to curb the dominance of supermarkets in local markets such as Inverness.
"Local dominance has a negative impact on smaller shops, on suppliers and, ultimately, on consumers. As competition falls away, so the power of the dominant player increases."
The commission is investigating the UK's 95bn grocery sector after the Office of Fair Trading found evidence to suggest some supermarket chains were using large land banks to stop rival retailers opening outlets.
Friends of the Earth campaigner Vicki Hird accused the chain of "driving high street stores out of existence".
She said: "The time has come to put the brakes on the Tesco juggernaut and curb its power."
Tesco appears to be coping well with a growing challenge from nearest rivals Asda and a resurgent J Sainsbury.
Like-for-like UK sales, excluding fuel, rose 5.8% in the final quarter of the year. This was an improvement on a third-quarter rise of 5.6%.
Strong fourth-quarter growth at home allayed fears Tesco is losing ground to those rivals, Seymour Pierce analyst Richard Ratner said.
Leahy said Tesco's much-heralded entry into the US, its biggest forecast foray this year after opening its first own-brand stores in China in 2006, is on track. He reiterated the company's plans to break even in the US in its third financial year of operation.
Richard Hunter, head of UK equities at Hargreaves Lansdown Stockbrokers, said: "It certainly seems as though the world is Tesco's oyster at the moment. Without taking its eyes off the core UK market - where all the key performance indicators continue their inexorable growth - the success of its international division continues apace."
happy
- 19 Apr 2007 08:09
- 32 of 63
AFX. 19 April
Tesco plans Guangzhou HQ to boost south China expansion - report
BEIJING (XFN-ASIA) - UK retailer Tesco PLC has set up a regional headquarters in Guangzhou, to help boost the group's presence in southern China, the China Business News reported, citing a company source.
The group already has three stores in south China, out of a total of 47 in the country, the newspaper reported.
Tesco entered China by acquiring a 90 pct stake in Hymall, a grocery brand formerly run by Taiwan's Ting Hsin International Group.
Harry Peterson
- 19 Apr 2007 08:58
- 33 of 63
Just a reminder that we go ex-dividend next Wednesday (25th April).
Dividend payout is 6.83pence per share.
e t
- 19 Apr 2007 09:06
- 34 of 63
Food retailers safe bets as pound gains
LONDON (Reuters) - Shares in food retailers are safe bets for investors worried by the prospect of sterling above $2, analysts say.
dai oldenrich
- 20 Apr 2007 08:18
- 35 of 63
dai oldenrich
- 20 Apr 2007 15:00
- 36 of 63
e t
- 21 Apr 2007 20:55
- 37 of 63
The Scotsman. April 21st.
Theory suggests we're heading for a depression
ON 13 March 2003, the FTSE All-Share index hit 1,676.6, the IT-driven peaks of three years before a distant and frustrating memory. Just a few days ago this key benchmark broke through to more than 3,380, a rise of 100 per cent. True, this advance has not been without interruption, punctuated, in fact, by two particularly sharp corrections, in May last year and February this year, but these were as short-lived as that most spectacular of all "panics" in recent memory, that of October 1987. To an extent, market trends are the source rather than as the result of opinion, extending onwards until reality is suspended, at which point, like that cartoon Coyote suspended over the canyon pedalling furiously, a glance below triggers nemesis.
Although I am no chartist, the structure of a market often follows a distinct pattern, an initial sharp reaction followed by an equally robust change in direction, which persuades the majority that the original trend has been re-established and then a more sustained secondary pattern which, in turn, carries the conviction of permanence. In truth, there are two fundamental aspects of any market trend. One is the belief by the majority that "this time is different" and two, that it is not. In fact, the phrase "this time is different" is almost as depressing as Evelyn Waugh's dislike of "red or white?" or "shall we go straight in?" Personally, I suffer a serious nervous reaction to the news from my IT department that "we have upgraded your systems".
The trouble with cycles is that one is never very sure when they started and, as a result, they can only really be judged retrospectively. In 1923, Joseph Kitchen announced his discovery of a 41-month cycle, while the French economist Clement Juglar, who died in 1905, identified a seven to 11-year business evolution. Perhaps the most famous was the Kondratieff theory on wave cycle, "discovered" by the Russian Professor Nikolai Kondratieff and whose cycles are supposed to last anything between 45 to 60 years. Prof Kondratieff helped to develop the first post-revolutionary Soviet five-year plan. In his findings, he suggested that there were four distinct phases: beneficial inflation; stagflation; beneficial deflation and deflation. Unfortunately - for him - his work and conclusions were seen as a criticism of Joseph Stalin and he ended up dying in a gulag in 1938. Based on his theories, however, there was a period of beneficial inflation between 1949 to 1966, stagflation between 1966 and 1982, and beneficial deflation between 1982 and 2000.
We are now in that fourth stage, a deflation cycle which should lead to a depression. Prof Kondratieff was building on the premise promoted by Juglar, who suggested that growth periods usually ended in a spectacular collapse of the proverbial bubble, with the consequential need of a purging of the system to restore reason.
It seems to me that we are depressingly close to just such a climax, depressing, that is, for one who makes a living out of investment markets; as Butch Cassidy said to the Sundance Kid: "You know kid, for a gun fighter you're a helluva pessimist!" The human condition is prone to irrational enthusiasm, which can overwhelm anything from a playground to a lynch mob. Peering into the investment market pond today suggests that the entire piscatorial shoal is engaged in a cycle of mutual ingestation, which can only lead to an acute attack of indigestion. I am not saying there are no investment opportunities to be had but, when you have central bankers still obsessed by inflationary pressures which are as much as anything else a consequence of political initiatives or acts of the Almighty - high oil prices (Iraq and tax) - high food prices (hot weather) - and not from avaricious wage demands or spectacular speculative consumption binges, then there are problems on the horizon for us all, and especially for those who succumb to banks lending mortgages on an income multiple of six.
As Euripides said: "Whom the Gods would destroy, they first make mad."
Bryan Johnston is a director of Bell Lawrie in Edinburgh.
e t
- 30 Apr 2007 07:27
- 38 of 63
The Herald. 30 April
PAUL ROGERSON, City Editor
SNP says Tesco Law is not suited to Scottish society
SNP justice spokesman Kenny MacAskill has said the party will not seek to introduce so-called "Tesco Law" north of the border, should it take power at Holyrood.
He was commenting on the party's policies towards the legal profession, which are broadly outlined in its election manifesto.
South of the border, of course, external investors such as supermarkets and banks are being allowed to own and run law firms for the first time. Practices will also be able to float and appoint non-lawyer partners, and English barristers and solicitors will be able to form partnerships.
"MacClementi", a working party report on Scotland's legal services market commissioned by the Scottish Executive and published early last year, was widely viewed as a damp squib in respect of opening up the market to greater competition. This has split the profession, with some eminent lawyers in favour of the new freedoms and others hostile.
Asked if he would seek to legislate to allow any or all of the freedoms enshrined under the general term "Tesco Law", MacAskill responded: "Further investigation is needed. Tesco Law is to be avoided as it would not suit Scottish society. However, some opportunity for successful Scottish firms to compete globally is appropriate."
MacAskill did give a commitment to implement fully reforms scrapping self-regulation enshrined in the recently passed Legal Profession and Legal Aid (Scotland) Bill, including the creation of an independent Scottish Legal Complaints Commission to address complaints of poor service by lawyers.
Some consumers have expressed concern about his commitment to that cause, since he himself is a qualified solicitor and was a partner in an Edinburgh law firm until 2000.
Asked if the SNP was committed to the full implementation of the bill as recently passed by parliament, however, MacAskill answered with a simple "yes". He said he has no plans to alter any aspect of the reforms. The SNP is taking a cautious line on the vexed issue of Scotland's shockingly low threshold for small claims. It is now nine years since it was recommended that the limit be lifted to 1500 from 750, but nothing has been done.
Scottish consumer groups continue to despair that for people wanting compensation from a supplier of shoddy goods or services without the expense of hiring a lawyer, the effective maximum is 750 - less than the cost of a plasma TV. That limit has been frozen for 19 years, whereas in England and Wales the small claims ceiling is 5000 and has been since 1999.
According to consumer organisation Which?, some despairing Scots who can do so, choose to pursue their cases in the English courts. Julia Clarke, public affairs officer for Which? in Scotland, has described the Executive's failure to act as a "charter for cowboys".
Personal injury claims are to be excluded from increases in the small claims threshold if and when the Executive does act. That much is clear.
Opponents of higher limits, however, which include trade unions, allege that more radical action would deny legal redress to thousands of Scots by taking them out of the legal aid net.
Others make dark allegations of protectionism, stressing that a rise would enable more people to go to court without having to pay a solicitor. Asked if the SNP will be increasing the small claims limit and, if so, to what level and when, MacAskill responded: "A root-and-branch reform is needed for a system unfit for 21st century society.
"The protection of those pursuing personal injury claims must be assured.
However, a faster and more streamlined system must be available for minor consumer and other small claims."
e t
- 30 Apr 2007 07:29
- 39 of 63
The Guardian
Julia Finch. Monday April 30, 2007
Wanted: 100 Tesco shareholders to push for a better deal for suppliers
A small shareholder in Tesco is canvassing support to force the supermarket to adopt higher standards in its dealings with suppliers in low-wage countries.
Ben Birnberg, company secretary at aid charity War on Want, is attempting to track down 100 like-minded Tesco shareholders, who must have holdings currently valued at some 9,300 each, to back a resolution he hopes to put to the grocer's annual meeting at the end of June.
The resolution would oblige Tesco to appoint independent auditors to ensure that workers in its supplier factories are guaranteed "decent working conditions, a living wage, job security" and the right to join a trade union of their choice.
The issue prompted an exchange of letters in the Guardian last week. In the first, Mr Birnberg spelled out why he thought Tesco should make higher standards a priority. He pointed out that in its annual review last year the grocer boasted of its "market leading package of pay and benefits". The grocer also stated that it believed in "treating our partners as we like to be treated" and was keen "to uphold labour standards in the supply chain".
Tesco's director of legal affairs, Lucy Neville-Rolfe, then responded and said it would be easier for Tesco to stop sourcing from countries with economic and social problems that Tesco cannot fix but that trade was the right way to help lift developing countries out of poverty.
Mr Birnberg wrote back, insisting the issue "is not trade or no trade" but why Tesco would try to block a resolution designed to ensure higher standards if it "is genuine about its ethical pretensions".
Before contacting the Guardian, Mr Birnberg had written to Tesco to ask if the directors would demonstrate their commitment to ethical sourcing by backing his resolution and circulating it to investors.
Tesco's company secretary, Jonathan Lloyd, refused, claiming it was "not valid under the relevant rules". Mr Birnberg said the company could not be compelled to circulate a resolution, but the directors could have done so of their own volition.
Now, however, he is attempting to use force. Under section 376 of the Companies Act a shareholder can move a resolution if they hold at least 5% of the share capital or have the support of at least 100 other shareholders who each hold an average of shares with a paid-up value of 100 (This reflects the shares' nominal value as stated on the share certificate). At Friday's share price that would mean each of them having to hold about 9,300 worth of shares .
A spokesman for Tesco said: "If these suppliers weren't supplying to the export market they would have to supply to the domestic market, and then the conditions would be much worse."
A recent War on Want report on workers in Bangladesh producing clothes for stores like Tesco, Primark and Asda found evidence that the mainly female workforce was being paid as little as 5p an hour and working up to 80 hours a week.
Last week a report by Action Aid found further evidence of workers at overseas suppliers to UK supermarkets being paid poverty wages to work in appalling conditions. The report also focused on the women working in Bangladesh, cashew nut processors in India and banana workers in Costa Rica.
e t
- 01 May 2007 12:50
- 40 of 63
AFX - 12.28pm. Tuesday 1st May
LONDON (Thomson Financial) - Tesco PLC faces disruption after drivers at its distribution depot at Livingston in Scotland voted to strike in a dispute relating to the supermarket giant's plans to re-draw terms and conditions when they relocate their distribution depot to a site only 500 yards away from the existing one.
The Transport and General Workers Union (T&G) today confirmed the ballot result but said no dates for action have been set whilst talks with Tesco continue.
In a high turnout ballot, in which over 92 pct of the drivers took part, 95.5 pct voted in favour of strike action. In a second question on taking industrial action short of a full strike, 94.7 per cent were in favour.
This vote shows how strongly drivers feel about the situation, said Tony Trench, T&G's regional industrial organiser and spokesman for the drivers.
In a statement, the T&G said it began talks with Tesco through Acas yesterday in an attempt to find a resolution. Negotiations will continue into next week and the union will not name any dates for strikes or any other form of industrial action while they are in process.
The T&G drivers recently received backing from the Scottish TUC, and the union at a national level is preparing a campaign across the distribution depots.
e t
- 01 May 2007 13:21
- 41 of 63
Scotsman
MPs support Tesco drivers in strike row
TESCO delivery drivers in the midst of a strike ballot have won the support of a group of MPs.
Workers are furious at new terms the supermarket plans to impose, which they claim amount to major pay cuts.
Livingston MP Jim Devine has tabled an early day motion at Westminster on the situation faced by workers at Tesco's huge West Lothian base. It has been supported by five other Labour MPs including Linlithgow and East Falkirk's Michael Connarty and East Lothian's Anne Moffat.
The motion reads: "We express deep concern that drivers at the Tesco depot in Livingston have been threatened with dismissal unless they sign up to new terms proposed by the company. We urge Tesco to come back to open meaningful negotiations."
e t
- 01 May 2007 13:28
- 42 of 63
The real problem will come if the strike spreads to all depots across the UK.
e t
- 04 May 2007 07:13
- 43 of 63
The Independent. 04 May 2007.
Watchdog investigates Tesco telecoms complaints. By Nic Fildes
Ofcom is investigating Tesco's telecoms division after customers complained that the supermarket had switched their telecoms services without consent and had then refused to cancel the orders.
Ofcom noted that over recent months there was a significant increase in the number of customers cancelling requests to switch to Tesco Telecoms. After receiving complaints from consumers, it will investigate whether the supermarket has been mis-selling its service by switching customers against their wishes.
Ofcom will also investigate customer complaints that Tesco refused to cancel orders on request, meaning the customer was forced to contact their existing telecoms supplier to stop the order. Customers that choose to switch telecoms supplier have a 10-day "cooling off" period in which they can cancel orders primarily to stop mis-selling. Tesco blamed the problems on a billing system and denied it had deliberately mis-sold.
A Tesco spokesperson said: "We very much regret that some customers have experienced difficulties in trying to cancel their transfer, but of course we would never knowingly miss-sell any product. The problems were down to a change in billing systems which led to delays and a breakdown in communications with... customers. These issues are now largely resolved."
The investigation could take months and Tesco could face a hefty fine if it is found to have mis-sold products. The maximum fine is 10 per cent of the unit's revenue. Ofcom is also investigating the Post Office over alleged mis-selling of its phone services.
e t
- 06 May 2007 07:14
- 44 of 63
Evening Standard. 4 May 2007. Jonathan Prynn
Tesco faces phone line sale probe
Tesco is being investigated over claims that it mis-sold fixed-line phone contracts.
Industry regulator Ofcom said it will examine whether the supermarket's offshoot Tesco Telecoms had broken its code of practice.
It follows complaints that the company signed up customers without their full consent and failed to cancel orders when customers requested it, as it is legally obliged to do.
In some cases people complained they were forced to contact their existing supplier to prevent the transfer of service to Tesco Telecoms.
A Tesco spokesman said: 'We would never knowingly missell any product.
'The problems were down to a change in billing systems which led to delays and a breakdown in communications with customers.'
Tesco Telecoms could face a fine of up to 10% of its revenue if it is found to have mis-sold products.
e t
- 07 May 2007 08:15
- 45 of 63
Scotsman
MPs support Tesco drivers in strike row
TESCO delivery drivers in the midst of a strike ballot have won the support of a group of MPs.
Workers are furious at new terms the supermarket plans to impose, which they claim amount to major pay cuts.
Livingston MP Jim Devine has tabled an early day motion at Westminster on the situation faced by workers at Tesco's huge West Lothian base. It has been supported by five other Labour MPs including Linlithgow and East Falkirk's Michael Connarty and East Lothian's Anne Moffat.
The motion reads: "We express deep concern that drivers at the Tesco depot in Livingston have been threatened with dismissal unless they sign up to new terms proposed by the company. We urge Tesco to come back to open meaningful negotiations."