Preliminary Results
Financial highlights
· Operating profit from ongoing operations1 of £526.5 million for 2013, up 14.2% (2012: £461.2 million); and total Group profit before tax of £423.9 million (2012: £249.1 million)
· Combined operating ratio2 for ongoing operations1 of 96.1% for 2013, an improvement of 3.1 percentage points against 2012 (99.2%), and ahead of the target 98% for 2013
· Combined operating ratio2 for ongoing operations1 in 2013 included higher than expected contribution from prior-year reserve releases of 12.4 percentage points (£435.1 million) compared to 8.7 percentage points in 2012 (£322.0 million)
· Return on tangible equity3 from ongoing operations1 of 16.0% for 2013 (2012: reported 11.5%; pro forma4 2012: 13.4%)
· 5.0% increase in final dividend per share to 8.4 pence per share and second special interim dividend of 4.0 pence per share taking total dividends for 2013 to 20.6 pence per share
· Strong capital position maintained with risk-based capital coverage5 of 148.7% post final and second special interim dividends, towards the upper end of the target range of 125% to 150%
Strategic and operational highlights
· Investment in improved customer focused capabilities and propositions, launch of two telematics products and start of roll-out of smartphone and tablet optimised websites
· Extended efficiency programme particularly in head office functions and announced additional cost savings, targeting a reduced total cost base6 of approximately £1,000 million in 2014
· Completed claims transformation for Motor and Home, extended ClaimCenter to Commercial Motor and Italy, and laid the foundations for DLG Legal Services Limited
· Continued to develop Commercial and International, in particular full roll-out of eTrading and strong
growth in Germany