Eckoh is the UK's leading provider of multi-channel customer service and secure payment solutions.

Our customer self-service solutions enable enquiries or secure payment transactions to be made without the need to talk to a contact centre agent. This reduces operational costs and enables your agents to focus on more complex enquiries.

Enhancing the customer experience with self-service solutions:
•Intelligent call routing
•Secure PCI DSS compliant card payments
•Customer identification and verification
•Real-time information
•Data capture
•Customer surveys
•Product purchase
•Balance enquiries, subscriptions and renewals
•Delivery tracking
•Ticket booking
•Outbound notifications

ECKOH PLC MEETINGS

Eckoh plc regularly holds meetings with its major institutional investors where general presentations are given covering the interim and preliminary results. All Directors have access to the Company's nominated advisers who give feedback from shareholders and receive copies of broker update documents.

In addition to regular financial reporting, significant matters relating to the trading or development of the business are disseminated to the market by way of Stock Exchange announcements. Eckoh plc is listed on the Alternative Investment Market (“AIM”) under the ticker symbol "ECK". The RNS announcements released by the Company to the Stock Exchange are provided.


http://www.eckoh.com/

Two Significant US Contracts

RNS


RNS Number : 9683Z

Eckoh PLC

02 June 2016








2nd June 2016




Eckoh plc

("Eckoh" or "the Company" or "the Group")



Eckoh Announces Two Significant US Contracts Worth $7m over Three Years



Eckoh plc (AIM: ECK), the global provider of secure payment products and customer contact solutions, today announces that its wholly owned subsidiary, Eckoh US, has signed two significant contracts, worth an estimated $7m in aggregate over their three-year terms.

The first contract has been secured through our US reseller partner and is a new three-year agreement for Eckoh to provide secure payment services to a global insurance company in the Fortune 500. The contract, which represents the second major US organisation secured through our partner in 2016, will see Eckoh provide its patented CallGuard tokenisation solution across 5,000 US-based contact centre agents employed by the corporation. The delivered solution, which is expected to be operational by the last quarter of the financial year, has a minimum value to Eckoh of $2m evenly spread across the three-year term. In line with the focus of our partnership on large enterprise customers, typically targeting the Fortune 500, this contract is the largest secure payments deal won in the US since Eckoh entered the market two years ago. It is further indication that momentum is not only building in terms of contract wins but also in value.

The second contract, which has been won by the Group directly, is a three-year agreement to provide a variety of contact centre infrastructure support services to a major US telecommunications company, commencing from July 2016. The contract will generate a minimum of $3m revenue over the three-year term but with anticipated revenue in excess of $5m.

This contract is underpinned by the services and capabilities secured through our acquisition of Product Support Solutions Inc ("PSS") in November 2015. Whilst one of the key rationales for acquiring PSS was to support the anticipated growth of the Secure Payments business in the US, its established and profitable contact centre services business has since enabled us to create a sustainable US Customer Contact Solutions operation alongside that of Secure Payments. This win is clear assurance that there are both substantial and strongly profitable contracts to be won that will assist in the scaling of the overall US operation.

Nik Philpot, Chief Executive Officer at Eckoh, commented:

"We are delighted to be announcing these two major US contracts simultaneously. They clearly illustrate the excellent progress we are making in driving forward our US operation since the acquisition of PSS last November.

We are now trading as a unified entity in the US, which is comprised of the business lines Secure Payments and Customer Contact Solutions mirroring that in the UK, and it is satisfying to see such substantial deals being won from both sides of the operation. The integration of PSS is nearing completion and these sizeable contracts demonstrate that the business rationale for being part of Eckoh is yielding returns at every level. We expect the substantial progress and growth achieved by the Group since the acquisition to continue throughout the remainder of the current financial year and beyond."

Updated Agreement with West Corporation

RNS


RNS Number : 9682Z

Eckoh PLC

02 June 2016




For Immediate Release 2nd June 2016







Eckoh PLC

("Eckoh" or "the Company" or "the Group")



Updated Distributor Agreement with West Corporation

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, today announces that it has entered into an updated three-year US distributor agreement with West Corporation ("West"). Over the first two years of the partnership, commencement of which was announced on 1 July 2014, West and Eckoh have successfully built a significant sales pipeline for Eckoh's secure payments solution targeted for US Fortune 500 organisations.

The new and updated distributor agreement will see West continue to focus on delivering additional enterprise deals over the next three years on a non-exclusive basis, enabling Eckoh to extend its presence and partnerships in the US mid-market where the Group has witnessed the majority of its direct sales success.

The partnership will be focused on promoting the tokenisation variant of CallGuard, which eliminates sensitive credit card data from the contact centre environment without the need for any changes to the client's existing IT infrastructure. It will eradicate the potential for card data theft by ensuring that employees are not exposed to card data, as well as completely removing the agents, call recordings, telephony, systems and processes from the audit scope of the Payment Card Industry Data Security Standards ("PCI DSS").

Nik Philpot, Chief Executive Officer of Eckoh, commented:

"We are delighted to have updated our contract with West, which underlines the progress we have made successfully working together in the first two years of our partnership, building a very significant pipeline in the US market. This success is perfectly illustrated by a new and sizeable contract that we have also announced today, where we will be deploying from our Haloh product suite our tokenisation secure payments solution, which is an extremely compelling solution for large organisations with complex IT environments.

Today's announcement reinforces our market leading position in the US for delivering robust and proven secure payment solutions; as well as demonstrating our ability to accelerate the growth of our business through successful channel partner relationships."

- Ends -

Full year results for the year ended 31 March 2016

RNS


RNS Number : 0716B

Eckoh PLC

14 June 2016







14 June 2016






Eckoh plc

("Eckoh" or "the Company" or "the Group")



Full year results for the year ended 31 March 2016



Significant US progress supports third year of double digit revenue and margin growth



Eckoh plc (AIM: ECK), the global provider of secure payment products and customer contact solutions, is pleased to announce its final results for the year ended 31 March 2016.



Financial Highlights:

· Revenue increased 31% to £22.5m (2014/5 £17.2m)

o Revenue from the US increased from £0.2m to £4.0m

· UK Recurring revenue now 79% of total revenue (2014/5: 76%)

· Gross profit increased 29% to £16.8m (2014/5: £13.1m)

· Adjusted* operating profit increased 22% to £4.1m (2014/5: £3.4m)

· Adjusted** EBITDA increased 20% to £5.4m (2014/5: £4.5m)

· Profit from operating activities of £2.5m (2014/5: £0.9m loss***)

· The Board is recommending a 20% increase in full year dividend to 0.45 pence per share (FY15: 0.375 pence per share)



Operational Highlights:

· Completed the acquisition of Product Support Solutions, Inc ("PSS") in November 2015 to further establish presence in US and support future growth

· Nine contracts won in US Secure Payments operation (FY15: four) including the first West contract

· Thirteen new UK contracts secured including Thames Water, the Co-operative Group, Ecotricity and a global on-line retailer

· Two largest UK clients renewed for a minimum of four years and all other significant clients renewed

· Patents awarded for new tokenisation payments solution Haloh in the UK and core Secure Payments solution CallGuard in the US



Current Trading:

· US distributor agreement with West updated for three-year period

· Three-year US secure payments contract worth $2m won with global insurance company via West

· Three-year contract worth an estimated $5m won with US telecommunications provider



*excludes expenses relating to share option schemes, acquired intangible amortisation and expenses relating to acquisitions

** EBITDA is the profit before tax adjusted for depreciation, amortisation, finance income, finance expense, and expenses relating to share option schemes and acquisitions

*** Restated as set out in note 1



Nik Philpot, Chief Executive Officer, commented today:



"For the third successive year Eckoh is delighted to report double digit revenue and margin growth, reflecting in particular a year of tremendous progress in the US market. Not only have we seen the first major contracts coming through from our partnership with West but the acquisition of PSS in November 2015 has really accelerated our growth.



The addition of PSS has meant that we now are able to offer both Secure Payments and Customer Contact solutions in the US as we do in the UK. The benefit of having an end-to-end and comprehensive solution set that allows us to both support and advise organisations as they transition and secure their contact centre infrastructure has been self-evident in the progress we have made in recent months, including winning significant contracts in both product areas in each of our key markets.



The contracts secured recently, which will deliver significant benefit once live in the second half of the new financial year, give us the confidence that the strong growth we have consistently delivered in the past few years will continue. The Board remains excited by the prospects for the Company and continues to evaluate opportunities for scaling the business even further alongside our organic growth."

Dividend Declaration

RNS


RNS Number : 1667B

Eckoh PLC

14 June 2016







For immediate release

14 June 2016




Eckoh plc

Dividend Declaration



Eckoh plc (AIM: ECK), the global provider of secure payment products and customer contact solutions, announces that the Directors are recommending that a final dividend for the year ended 31 March 2016 of 0.45 pence per ordinary share be paid to the shareholders whose names appear on the register at the close of business on 7 October 2016 with payment on 4 November 2016. The ex-dividend date will be 6 October 2016. This recommendation will be put to the shareholders at the Annual General Meeting.

Based on the shares in issue at the year end, this payment would amount to £1.1m.

Trading Update

RNS


RNS Number : 7645I

Eckoh PLC

02 September 2016







2 September 2016












Eckoh plc

("Eckoh" or the "Company")



Trading Update



Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, announces a trading update in connection with its US business and its faster than expected transition towards a pure Software-as-a-Service ("SaaS") pricing model.

To increase the Company's proportion of recurring revenues in the US and to bring it in-line with the recurring revenue model in the UK business, Eckoh is in the process of transitioning its new Secure Payments customers to a SaaS pricing model rather than the historical model of upfront pricing followed by a fixed maintenance and support charge. In the last two years, over 90 percent of contracts in the US Secure Payments market have been sold using upfront pricing, largely due to the fact that hardware-based solutions implemented on the customer's premises has formed the basis for all implementations. Recognising the benefits to the Company of improved recurring revenues and the attraction of a SaaS model to our customers, the Company has been working to transition more of its new US business into this model.

The newly introduced SaaS model offers Eckoh greater revenue visibility, longer-term client relationships (typically of three to five year fixed terms) and higher overall gross margins. Eckoh's US customers have proved extremely receptive to this approach and the transition is taking place much more quickly than expected, with over 80 percent of the Company's US sales pipeline already using this pricing structure. The speed of this transition is expected to reduce the forecast margin from US Secure Payments in the short and medium term but to increase it in the longer term.

In November 2015, Eckoh acquired the US business Product Support Solutions ("PSS"), predominantly in order to support Eckoh's continued expansion of its Secure Payments products in the US, where PSS has a significant presence. As detailed in the announcement at the time of the acquisition, PSS has a non-core US division, which carries out one-off professional service projects typically with no ongoing revenue. In the current financial year there have been cost over-runs on a large and complex fixed-price project undertaken by the division, which is expected to lead to overall losses for the division of £600,000 in the six months to 30 September 2016 and will have an expected total cost for the full year of £700,000. As a consequence, the decision has been taken to accelerate the closure of the division and focus the Company's US workforce on its continuing core operations.

As a result of the transition to SaaS pricing and the cost over-runs at PSS's professional services division outlined above, it is expected that the Company's pre-tax profits for the year to 31 March 2017 will be below market expectations and is expected to be in line with the performance last year, after absorbing the costs of the discontinued division. The medium and longer term outlook for the Company remains positive, with the transition to a recurring revenue model and decisive action at the PSS professional services division resulting in an improvement in the certainty and the quality of its earnings.