little woman
- 21 Nov 2003 15:03
- 41 of 582
News
21 November 2003
Hereford and Worcester Fire Brigade Cuts Outbound Call Costs by 15% by Switching to Kingston
Hereford and Worcester Fire Brigade has cut its outbound call costs by 15% by switching its voice traffic to Kingston Communications. In a move designed to reduce charges without compromising service, the Brigade switched to Kingston's carrier pre-select service (CPS) in March this year.Now analysis of its billing records show that the Brigade is achieving the savings originally predicted by Kingston Communications. "Some years ago we had used another supplier for least cost routing," says Paula Lermit Hill, Communications Officer at Hereford and Worcester Fire Brigade, which serves a population of over 700,000 and attends 9,000 incidents a year. "While there were some reduced call charges, there was no customer service and no contact other than a monthly invoice. "By switching to Kingston, we have reduced call costs by 15% and been able to offset these savings against the high cost of line rentals charged by the incumbent operator. Another important factor in our decision to change to Kingston was that no special equipment had to be installed - it was all set up remotely."
With Kingston's CPS service, calls are carried over the telco's advanced national network without the need for access codes or on-site equipment. Customers have access to competitive call rates and services automatically, ensuring more efficient routing of calls and maximising call savings. All routing is conducted on the existing operator's network, so service provision is quick, easy and hassle-free.
"The attraction of Kingston's CPS scheme is that it does not change the way we operate," says Paula. "From a management point of view, however, it provides vital savings and allows us to budget adequately." Paula points out that during the last six months, Hereford and Worcester Fire Brigade made 73,970 calls through Kingston registered lines and an additional 17,761 through those lines still with its previous supplier.
"This represents an increase of 30% on the previous quarter," she says. "Although earlier analysis of call charge data had shown costs were rising, the original supplier couldn't offer us any kind of reduced call charge package, which Kingston clearly could."
Paula says that in management terms, the Brigade needed itemised call billing and a monthly invoice that could be charged by cost centre. "With Kingston, we can still interrogate itemised billing data, whether online or by another medium. "The most important aspect, however, was a guarantee from Kingston that in the unlikely event of a system failure, the lines would revert to the incumbent operator until the failure was rectified. From a fire brigade point of view this is critical."
Paula is at pains to point out however that the service provided by Kingston has been exemplary. "We currently have 64 lines registered with them - mainly administration and fax lines. To date, there hasn't been a single fault or service issue with any of them. In fact, we hope to register more lines with Kingston in the near future as a direct result of the excellent service we have received so far. Kingston are professional, attentive and proactive," she says.
optomistic
- 21 Nov 2003 15:32
- 42 of 582
Thanks for the info LW and for popping out of the 'traders room'. Also I noted the spread on Kcom widening to approx 5p a short while ago can you help me in explaning this, other than that the MM's were short of stock?
optomistic
- 21 Nov 2003 17:07
- 44 of 582
Thank you LW your answer is most helpful and appreciated.
optomistic
- 24 Nov 2003 16:13
- 47 of 582
Havnt been home allday but managed to see teletext prices @ 65.5p at one time.I thought good! Yesterday I noticed an article on a BB about THUS advertising for staff in Leeds, could be an interesting development in THUS moving into KCOMS arena. Hope we are not dissapointed tommorrow.
optomistic
- 24 Nov 2003 16:22
- 48 of 582
Looking at the 'trades' 65.5p appears to have been due to wide spreads.
optomistic
- 24 Nov 2003 19:25
- 50 of 582
Thanks again LW, you are a mine of information and a great tutor!
Very much appreciated.
upanddown
- 25 Nov 2003 07:23
- 51 of 582
interims here, in line with expectations.
http://www.uk-wire.com/cgi-bin/articles/200311250700574456S.html
optomistic
- 25 Nov 2003 13:58
- 55 of 582
Interims in line with expectations? I think that long term holders ,as myself will have to be patient for some while longer. I note from the results that the Co. is cash flow positive and is 'expected to be so hereafter.' if the losses start reducing substantially shortly this must be a very positive point.
optomistic
- 26 Nov 2003 16:57
- 58 of 582
I've also noticed on previous occasions that the buys have been higher than the sells for a number of trades. I just put that down to a glitch in the software, other wise it didn't make any sense to me. About dividends, when they start arriving again we will certainly on the uptrack, look forward to that!