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27 November 2003
Specialist printing company becomes first business in Cornwall to be directly connected to Kingston's nationwide network
Specialist printing and information transfer company Stralfors - best known for printing National Lottery tickets - has called on telecommunications company Kingston Communications to be its sole provider of voice and data services in the UK.
The global company - which becomes the first business in Cornwall to be directly connected to Kingston's nationwide telecommunications network - awarded the contract in a move to cut communications costs and improve service.
"We switched to Kingston because we wanted to reduce our overall expenditure on voice and data and streamline our communications," says Mark Wright, IT manager at Stralfors, which recently moved its UK operations to a purpose-built 75,000sq ft factory in Redruth, Cornwall.
"Another factor in our decision to award Kingston the business was our need for a single source of invoicing for data and IT, as well as a single point of contact for account management."
Under the terms of the agreement, Stralfors' voice and data traffic will be carried on Kingston's national fibre network.
In addition, Kingston Communications is providing leased lines between Stralfors - which also has a site in Swindon - and its main customers. These will allow data from customers to be converted, collated, made into documents and mailed by Stralfors, which specialises in critical transactional mailings.
As well as printing and posting almost one million personalised letters a month to registered donors on behalf of the National Blood Service, Stralfors prints the stationery for every game slip and lottery ticket sold in the UK for Camelot, playing its own unique part in making millionaires each week.
"What we like about Kingston is that we have a dedicated account manager and regular contact, which helps enormously with new projects," adds Mark Wright.
Lance Spencer, managing director of Kingston Communications - business markets, said winning the contract - which had been secured following a competitive tender involving BT and Energis - reflected why many companies choose Kingston.
"Kingston is a national telecommunications provider, but has a firm commitment to supporting customers at the local level," he says. "This ensures they have a named point of contact and a rapid response to their enquiries. This closeness to the customer is why many companies select Kingston as their provider over and above some of our more anonymous competitors."
Kingston Communications provides a comprehensive portfolio of cost-effective, high quality business communications services including voice, data and 08 services in the towns and cities across the UK.
The company recently extended its network to make its services available to more businesses in the South West. For information, call 0800 138 6000.