Preliminary results
Highlights
· Strong operating performance by all three operating divisions;
· Profits continue to be converted to cash;
· Funeral operations continue to deliver very high levels of customer satisfaction. Having received the final invoice, 99 per cent of families say we met or exceeded their expectations and 98 per cent say they would recommend us;
· £10.6 million invested to acquire 18 funeral locations during the period;
· 19 satellite locations opened within the funeral business and the project as a whole, which commenced in 2010, broke even in the year in line with the project plan;
· Two crematoria became operational in 2012; and
· Another strong year of pre-arranged funeral plan sales, with unfulfilled pre-arranged funeral plans increasing to 290,000.
http://www.moneyam.com/action/news/showArticle?id=4549561