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Talk Talk Fundamentals (TALK)

I'm surprised this lot have got a single customer left.

3rd Quarter Results

Q3 FY15 trading update

· Accelerating year-on-year revenue growth (4.2%), on track to deliver at least 4% in FY15
· Strongest growth ever in aggregate take-up of new products TV, mobile and fibre
· On-net churn reduced to lowest level in three years - 1.3%
· Corporate revenues up 8.0% year-on-year against strong prior year comparative
Q3 Financial Highlights
· Total revenue up 4.2% year-on-year to £449m (Q3 FY14: £431m1)
· On-net revenue up by 6.0% year-on-year to £334m (Q3 FY14: £315m1)
· Corporate revenue up by 8.0% to £94m (Q3 FY14: £87m)
· On-net ARPU up 2.6% to £27.05 (Q3 FY14: £26.371)
1 Prior year revenue adjusted to reflect exceptional item resulting from HMRC ruling on treatment of VAT
Q3 Operating Highlights
· 15,000 broadband; 50,000 mobile; 88,000 fibre and 115,000 TV net adds
· Strong response to launch of quad-play - over 11% share of SIM-only market in December
· New multi-year MVNO agreement with Telefonica UK to support quad-play growth
· Acquisition of Tesco broadband and blinkbox to accelerate development of TV proposition
· Commencement of fibre to the premise civil engineering work in York
Dido Harding, Chief Executive of TalkTalk commented:

"Today's results demonstrate the strong and growing demand for our value-for-money products, as we saw our strongest ever quarter of TV, mobile and fibre adds with our lowest ever reported churn.
We are excited about the future of quad-play. TalkTalk is ideally positioned to push home its strategic advantage in an industry undergoing major changes. Our customers recognise the significant savings they can make on all four products from TalkTalk. We have the largest unbundled network in the UK, a new long-term mobile access agreement, and one of the broadest ranges of film and TV content, all of which is underpinned by a pro-competition regulatory environment.
We remain confident in our plans for delivering sustainable growth and a more profitable business over the medium term, and remain on track to deliver our FY17 targets."
There will be a conference call for analysts and investors starting at 8.00am

Final Results

Preliminary results for the 12 months to 31 March 2015 (FY15)

· 4.2%* revenue growth in year, accelerating to 6.0% in Q4
· 1m new Revenue Generating Units added in FY15 (+20%) and lowest churn (Q4FY15: 1.3%)
· Continuing strong growth in Data revenues (+40%) driving growth in Corporate (+10%)
· Acquisitions of Tesco and Virgin broadband, blinkbox and tIPicall to drive future growth
· Dividend per share 13.8p (+15%) in line with commitment
· Raising revenue CAGR target to FY17 and beyond to 5%
· Raising cumulative efficiencies expected from MTTS by FY17 to £70m
· On track to deliver 25% EBITDA margin in FY17
FY15 Financial Highlights
· Total revenue up 4.2%* to £1,795m (FY14: £1,722m*)
· Corporate revenue up 10% to £375m (FY14: £340m)
· Headline EBITDA +15.0% to £245m (FY14: £213m)
· Headline Earnings Per Share up 21% to 8.2p (FY14: 6.8p)
· Statutory Profit After Tax up 157.1% to £72m (FY14: £28m)
*Statutory revenue after £5m exceptional VAT adjustment in FY14
Q4 Operating Highlights
· Total revenue up 6.0% year-on-year to £475m; Corporate +14.3%
· On-net revenue up 7.3% year-on-year to £351m; On-Net ARPU +4.6% to £28.18
· 47,000 phone and broadband net adds
· 83,000 fibre net adds; 66,000 Mobile net adds; 82,000 TV net adds

Dido Harding, Chief Executive of TalkTalk commented:
We have delivered on our revenue growth guidance as planned, and have exited the year with our strongest ever quarterly revenue growth of 6%, and our lowest ever level of churn. British consumers and businesses increasingly appreciate TalkTalk's value for money products, and we are focused on improving our customers' experience still further and growing our already flourishing quad play business.
We are upgrading our revenue CAGR target to FY17 to 5% and are on track to deliver our 25% EBITDA margin target in FY17. Beyond FY17 we expect to continue to grow revenues by at least 5% per annum and we are excited about the opportunities that building an ultrafast fibre network and scale inside out mobile network will bring.
We believe firmly that competition will drive the innovation and investment that Britain needs in this essential infrastructure and urge the respective regulatory bodies currently reviewing the various mergers and industry structure, to put strong competition at the heart of their decisions.

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TalkTalk customer data at risk following 'significant and sustained' cyber attack

Police are investigating as the company says personal details including credit card details and bank details could be at risk



By Lexi Finnigan

10:25PM BST 22 Oct 2015

Follow





The credit card details of four million customers could be compromised following a “significant and sustained” cyber attack on the website of TalkTalk .


The hack took place on Wednesday and the company says that personal details of its four million customers including names, phone numbers and addresses, could be at risk.





Our website was subjected to a significant and sustained #cyberattack. There’s more information here https://t.co/yQK3Q73AjW
— TalkTalk (@TalkTalkCare) October 22, 2015


A spokesperson said: "A criminal investigation was launched by the Metropolitan Police Cyber Crime Unit following a significant and sustained cyber-attack on our website yesterday.


"That investigation is ongoing, but unfortunately there is a chance that some of the following data has been compromised: names, addresses, date of birth, phone numbers, email addresses, TalkTalk account information, credit card details and/or bank details.






"We are continuing to work with leading cyber crime specialists and the Metropolitan Police to establish exactly what happened and the extent of any information accessed."

The spokesperson added it was "too early" to tell whose data had been breached.

Chief executive, Dido Harding, said: “We take any threat to the security of our customers’ data extremely seriously and we are taking all the necessary steps to understand what has happened here.”



TalkTalk was informing its customers immediately about the attack as a precaution, she added.

Ms Harding said the website was now secure again and the company had also contacted the major banks asking them to monitor for any suspicious activity on customers' accounts.



She said that every customer would also be getting a year's free credit monitoring.

A Met Police spokesman confirmed they were investigating an allegation of data theft.

He said: “There have been no arrests and enquiries are ongoing."

It is the third time in the past 12 months that TalkTalk customers have been affected by data breaches.

What about debit cards ?

I'm a Talk Talk customer, but as yet, I've had no email from them - anyone else?

skinny,
Expect you've had your email by now, just received mine.

Thanks - nothing as yet.

We are very sorry to tell you that on Thursday 22nd October a criminal investigation was launched by the Metropolitan Police Cyber Crime Unit following a significant and sustained cyberattack on our website on Wednesday 21st October. The investigation is ongoing, but unfortunately there is a chance that some of the following data may have been accessed:
• Names
• Addresses
• Date of birth
• Phone numbers
• Email addresses
• TalkTalk account information
• Credit card details and/or bank details
We are continuing to work with leading cyber crime specialists and the Metropolitan Police to establish exactly what happened and the extent of any information accessed.
We would like to reassure you that we take any threat to the security of our customers’ data very seriously. We constantly review and update our systems to make sure they are as secure as possible and we’re taking all the necessary steps to understand this incident and to protect as best we can against similar attacks in future. Unfortunately cyber criminals are becoming increasingly sophisticated and attacks against companies which do business online are becoming more frequent.
What we are doing:

• We are contacting all our customers straight away to let them know what has happened and we will keep you up to date as we learn more.
• We have taken all necessary measures to make our website secure again following the attack.
• Together with cyber crime experts and the Metropolitan Police, we’re completing a thorough investigation.
• We have contacted the Information Commissioner’s Office.
• We’ve contacted the major banks, and they will be monitoring for any suspicious activity on our customers’ accounts.
• We are looking to organise a year’s free credit monitoring for all of our customers and will be in touch on this in due course.
What you can do:

• Keep an eye on your accounts over the next few months. If you see anything unusual, please contact your bank and a_ction Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and they can be reached on 0300 123 2040 or via http://www.actionfraud.police.uk
• If you are contacted by anyone asking you for personal data or passwords (such as for your bank account), please take all steps to check the true identity of the organisation.
• Change the password for your TalkTalk account and any other accounts that use the same password.
• Check your credit report with the three main credit agencies: Call Credit, Experian and Equifax. Noddle also allows free access to your credit report for life.
Please be aware, TalkTalk will NEVER call customers and ask you to provide bank details unless we have already had specific permission from you to do so.
TalkTalk will also NEVER:

• Ask for your bank details to process a refund. If you are ever due a refund from us, we would only be able to process this if your bank details are already registered on our systems.
• Call you and ask you to download software onto your computer, unless you have previously contacted TalkTalk and agreed a call back for this to take place.
• Send you emails asking you to provide your full password. We will only ever ask for two digits from it to protect your security.
We understand this will be concerning and frustrating, and we want to reassure you that we are continuing to take every a_ction possible to keep your information safe. If you have any questions, please visit http://help2.talktalk.co.uk/oct22incident for more information, or you can call us on 0800 083 2710 or 0141 230 0707.

Many thanks.

BBC news

Boy, 15, arrested in Northern Ireland over Talk Talk hacking attack, Scotland Yard says.

BBC news

Police make a second arrest, a 16 year-old boy from west London, in connection with Talk Talk hack.

Bored teenagers eh!!!! Don't you just love 'em?!!!!!

More questions than answers. Sign em up. Pretty scary really if true, picture the scene. Get's home from school half an hour to watch Blue Peter on the telly (is it still on?) while he eats his tea. Three hours on the play station destroying the world. Half an hour before bed let's hack a company and create havoc LOL!!!

Update

RNS


RNS Number : 8130E

TalkTalk Telecom Group PLC

06 November 2015








TalkTalk Telecom Group PLC



Update on cyber attack



Since the cyber attack on our website on Wednesday 21st October 2015, we have been working to establish exactly what happened and, importantly, understand the extent of any individual customer data stolen during this attack.



Investigations by both TalkTalk and the Metropolitan Police continue, and further to our update on Friday 30th October we are now able to confirm which customers were affected:

•The total number of customers whose personal details were accessed is 156,959;


•Of these customers, 15,656 bank account numbers and sort codes were accessed;


•The 28,000 obscured credit and debit card numbers that were accessed cannot be used for financial transactions, and were 'orphaned', meaning that customers cannot be identified by the stolen data.




Our ongoing forensic analysis of the site confirms that the scale of the attack was much more limited than initially suspected, and we can confirm that only 4% of TalkTalk customers have any sensitive personal data at risk. However, we continue to advise customers to be vigilant, and to take all precautions possible to protect themselves from scam phone calls and emails.



It was a difficult decision to notify all our customers of the risk before we could establish the real extent of any data loss. We believe we had a responsibility to warn customers ahead of having the clarity we are finally able to give today.



We have now contacted all customers who have had financial details accessed, reiterating our advice on what to do to keep themselves safe. The financial information accessed cannot on its own lead to financial loss. We will be contacting all other affected customers in the coming days.



We want to make customers aware that we will not call or otherwise contact them regarding this incident and ask for bank details or other financial or personal information.



Investors

Mal Patel: 0203 417 1037



Media enquiries

Clara Biu, TalkTalk: 0203 417 1259

Tulchan Communications: 0207 353 4200

talktalk@tulchangroup.com





Notes to editors



As previously confirmed:

•This cyber attack was on our website not our core systems


•We do not store complete credit and debit card details on the website; all card details had a series of numbers hidden and therefore are not usable for financial transactions e.g. 012345 xxxxxx 6789


•Personal details accessed include: name, address, date of birth, telephone number and email address


•TalkTalk My Account passwords were not accessed

Board Appointment

RNS

RNS Number : 2984F
TalkTalk Telecom Group PLC
11 November 2015

RNS Announcement

Wednesday 11 November 2015

For Immediate Release



TalkTalk Telecom Group PLC ("Company")

Board Appointment

The Company is pleased to announce that Roger Taylor will join the Board of the Company as a Non-Executive Director with immediate effect.

He is interested in 3,153,792 ordinary shares in the Company representing approximately 0.33% of the Company's issued share capital.

In accordance with paragraph 9.6.13 of the Listing Rules, Roger is currently a director of Dixons Carphone PLC and was a director of the Company from 20 January 2010 until 26 July 2012. The Company has no further information to disclose under paragraph 9.6.13 of the Listing Rules in respect of the appointment.



Further information:

Analysts and Investors: Mal Patel +44 (0) 20 3417 1037

Company Secretary: Tim Morris +44 (0) 20 3417 1652

-Ends-

TallTalk Telecom swings to H1 pretax loss

StockMarketWire.com

StockMarketWire.com
TalkTalk Telecom's statutory FY pretax profit has more than halved to GBP14m, from GBP32m, in the wake of last October's damaging cyber attack. This included GBP83m of exceptional items, from GBP46m a year earlier.

FY dividend was up 15% to 15.87p a share.

CEO Dido Harding said TalkTalk had bounced back strongly in the final quarter following the cyber attack in October.

"We recorded our lowest ever churn and stabilised the broadband base, testimony to the speed with which customer sentiment towards TalkTalk has recovered, the success of our greater focus on existing customers, and the growing benefits of our simplification programme," Harding said in a statement.

"We reported full year results in line with our guidance and have declared a 15% higher dividend for the year.

"TalkTalk is well positioned to build upon our already strong credentials as the UK's leading value for money quad-play and B2B operator. There has never been a clearer space for a trusted value champion and our learnings from and experience since the cyber attack have helped to focus our plans for the year ahead.

"We see strong opportunities for growth across all our products, both for consumers and for businesses, against the backdrop of an increasingly supportive regulatory environment. As a result we are reiterating our financial guidance for FY17 of £320m-£360m EBITDA."

Q4 OPERATING HIGHLIGHTS:
* On-net net adds flat; RGU growth +148k

* Mobile +90k (14.9% share of new SIM market); fibre +72k; TV -14k

* Lowest ever quarterly churn at 1.3%

* On-Net revenue flat year on year; ARPU +3.9%

* Corporate revenue -2.9% year on year against strong comparative; Data revenues +40.0%

Why is TalkTalk dropping?