Final Results
Highlights
● Delivering on dividend policy - 8.2% growth vs. 2011/12
● Total shareholder return in the current regulatory period (AMP5)1 - 72%
● Creating long term value through efficient investment - £555 million invested this year
● Continued growth in RCV2 from £7,089 million to £7,364 million (+3.9%)
● Delivered significant operational improvements and higher levels of customer service
○ Improved or stable performance on 13 out of 14 Ofwat KPIs year on year
○ Customer satisfaction (SIM score) improving
● Efficiency improvements at Severn Trent Water helping to offset additional infrastructure investments
● Non-regulated business delivered revenue growth year on year3
● Well prepared for next price review
● Full year dividend for 2013/14 set to be 80.40p, up 6% in line with current RPI+3% growth policy