Final Results
Financial performance
- Total revenue of £1,889m, up 3.3%a
- Like-for-like sales growth of 2.1%b, led by food sales
- Recovery in net operating margin in the second half
- Adjusted operating profit of £304mc, up 1.0%a after inflationary costs and investment into service and amenity
- Adjusted earnings per share of 30.5pc, up 6.4%a
- Net cash flow of £32md after expansionary capital of £55m
- Net debt of £1.8bn representing 4.5 times EBITDAe
- Like-for-like sales broadly flat in the first 8 weeks of FY 2013
Operational performance
- Business transformation programme underway to improve focus on the guest in all areas
- Central support functions and infrastructure reorganised with £6m saving delivered in FY 2012
- Increased investment in training and service; new training academy opened
- Guest satisfaction and retail employee engagement both improved 5 percentage points
- Building on enhanced technology platform to further improve the customer experience with more targeted marketing
- Award-winning brands and infrastructure projects: Harvester and Toby Carvery top Technomic satisfaction poll; Retail Systems Award for Best Use of Technology; Alex wins Consumer Focus award in Germany; M&B awarded Carbon Trust Standard for the second time.
Property Estate
- £37m reduction in property valuation, a 1% decrease excluding acquisitions and conversions
- 47 new site openings and 10 conversions in the period with expansionary capex of £55m
- EBITDA returns of 17% achieved on expansionary capex invested over the last two years