Preliminary results
Key points
· Financial performance better than expected at the start of the year, as guided in November 2016;
· Deaths broadly flat at 590,000 (2015: 588,000) and higher than originally anticipated;
· Funeral market share decline is larger than seen before, which follows better market share than anticipated in 2015;
· Focus remains on customer service, which continues to be high, with 98 per cent of clients saying they would recommend us;
· Portfolio expanded through the acquisition of a total of 16 funeral locations and five crematoria in the period;
· Total acquisition activity investment of £56 million (net of cash acquired) funded from existing cash resources;
· Satellite location programme ongoing with 11 locations opened in the year;
· Since the last trading update, the Group has obtained planning permission for a third new crematorium. They are all due to open in 2018/ 2019;
· Another good year of pre-arranged funeral plan sales, with active pre-arranged funeral plans increasing to 404,000 (2015: 374,000), helped by trust and insurance based sales;
· Starting to see potential opportunities from the use of digital technologies; and
· The Group has acquired three funeral locations and one small crematorium since the balance sheet date.