3rd Quarter Results
Results for the third quarter to 31 December 2017
2 February 2018
BT Group plc (BT.L) today announced its results for the third quarter to 31 December 2017.
Key developments for the quarter
Strategic:
· Openreach to deliver FTTP to 3m premises by the end of 2020; sets course to reach 10m homes and businesses by mid-2020s with the right conditions
· Continued improvement in customer experience metrics; Group NPS1 up 5.5 points and Right First Time up 3.6%
· BT TV customers to access premium sport and entertainment content under reciprocal wholesale TV deal with Sky
· Triennial valuation of the BT Pension Scheme is proceeding and constructive discussions continue with the Trustee. We are appealing the court decision against changing the index used for pension increases from RPI for Section C members
· Transformation programme and restructuring initiatives on track
Operational:
· Openreach fibre connections at record high of 600,000, with superfast fibre broadband passing 27.4m UK premises
· BT Consumer revenue generating units per customer increased 3% to 2.02, with ARPU up 5% to £41.3
· Mobile postpaid net additions of 235,000, with low churn of 1.2%; monthly mobile postpaid ARPU down 2% to £26.2
· Average BT Sport viewing increased 23% year on year; best quarterly performance since launch
· Order intake, on a rolling 12-month basis, up 12% to £3,591m for Business and Public Sector, down 38% to £1,257m for Wholesale and Ventures and down 25% to £3,732m for Global Services, reflecting market conditions
Financial:
· Reported revenue down 3% to £5,970m and underlying2 revenue down 1.5%
· Adjusted2 EBITDA decreased 2% to £1,826m, reflecting investment in mobile devices and customer experience, along with higher business rates and pension costs, partly offset by cost savings
· Net cash inflow from operating activities of £1,596m up £81m, and normalised free cash flow2 of £702m up £96m mainly due to working capital phasing
· Full year outlook maintained
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