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Amazon.com Inc Chief Executive Andy Jassy on Monday said the company’s workforce will decline in the coming years as it adopts more generative artificial intelligence tools and agents. In a letter to employees, Jassy said: ‘As we roll out more generative AI and agents, it should change the way our work is done. We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs.’ The Amazon boss said it’s ‘hard to know exactly where this nets out over time, but in the next few years, we expect that this will reduce our total corporate workforce as we get efficiency gains from using AI extensively across the company.’ He called on employees to be ‘curious about AI, educate yourself.’ ‘Those who embrace this change, become conversant in AI, help us build and improve our AI capabilities internally and deliver for customers, will be well-positioned to have high impact and help us reinvent the company,’ he added. Jassy said technologies like generative AI are rare; they come about once-in-a-lifetime, and completely change what’s possible for customers and businesses. Shares in Amazon closed down 0.6% at $214.82 on Tuesday in New York Copyright 2025 Alliance News Ltd. All Rights Reserved.
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