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Cerillion PLC on Wednesday announced the launch of its new software update featuring a suite of artificial intelligence agents designed to bring ‘conversational intelligence’ to communications service providers. The London-based billing, charging and customer relationship management software company said Cerillion 25.2 also has a new Model Context Protocol server, which is the industry standard for connecting AI applications to external tools, data sources and systems. Cerillion said its Cerillion Billing Agent, one of the AI Agents, is ‘at the heart of the new release’. The company said the agent ‘enables users to ask questions, explore insights and obtain clear explanations about bills, payments and transactions through natural language conversation’. The Cerillion Billing Agent is designed to be used by customer service representatives in call centres and end-users on Cerillion’s platforms. Cerillion said the new MCP server allows integration of the AI Agents with external MCP servers and third-party AI systems, which gives customers the ability ‘to build a connected AI ecosystem tailored to their business.’ Chief Executive Louis Hall said: ‘Cerillion 25.2 marks a major step forward in making BSS/OSS solutions truly intelligent. With our new MCP Server and family of AI Agents, we’re transforming how users interact with their business applications - to ask questions, get instant answers, and take action across every function. This release signals the start of a new era of AI-driven BSS/OSS. ‘Cerillion 25.2 is also about accelerating how Communications Services Providers innovate. From our new Service Catalogue and refreshed Interconnect Manager to our enhanced Mobile App, we’re helping customers bring new services to market faster than ever before.’ Shares in Cerillion rose 1.1% to 1,445.00 pence on Wednesday afternoon in London. Copyright 2025 Alliance News Ltd. All Rights Reserved.
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