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Property Franchise Group PLC on Friday noted the Financial Conduct Authority’s interim report into the distribution of pure protection products to retail customers. The Bournemouth, England-based property franchisor and financial services provider highlighted the FCA’s conclusion that ‘in many respects, the distribution of pure protection products is working well and delivering good consumer outcomes.’ Property Franchise said the report focused on high claims acceptance rates and low complaint levels, and indicated no expectation of significant market-wide intervention. It said that the FCA’s observations on pricing practices and panel structures are aligned with how its Financial Services division advises on the process. ‘The FCA recognises that there are many consumers who would likely benefit from pure protection, but who don’t have it (’the protection gap’) and want to help firms reduce this gap,’ Property Franchise noted. Executive Director Michelle Brook, the managing director of Financial Services, commented: ‘We welcome the FCA’s report findings, which recognise that the protection market is delivering positive outcomes for consumers when supported by strong governance and high-quality advice. ‘The outcome reflects the approach we take across our Financial Services division, where consumer outcomes and regulatory standards are central to how we operate.’ Brook added: ‘The report provides helpful clarity for the sector and reinforces our confidence in the long-term opportunity to support customers in addressing the protection gap.’ Shares in Property Franchise Group were up 0.3% at 499.48 pence on Friday in London. Copyright 2026 Alliance News Ltd. All Rights Reserved.
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