If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Spaceman. We carry UKX live which you can put in your stockwatch if you are on one of our 'plus' subscriptions, the Dow is delayed and runs off a delayed table which we have not yet merged with stockwatch. The indices page is supplied from the delayed table. We are taking US and European feeds into our databases over the coming months and we will then resolve the problem.

All : Outages. We have been 'under pressure' with 20% more site usage in the last 10 days, coincidentally one of our databases is not happy and is periodically causing our app servers to back up requests. We have redundant databases which are being switched on.

BT; He came back monday, so can't blame that and we can't even blame Colt, as we don't use them!!

M

thanks mike.

i cannot get a streaming chart on ftse or indu--have had the problem for weeks....someone was looking at it for me...any chance someone can look again?

t

Treb,

On the case

Ian

treble,

can you e mail me with exact details of what is happening and I will then look into it

ian@moneyam.com

thanks

Change Request Please:
Just set up a new Stockwatch with all the SetsMM stocks. I added the Spread % column of course, but see it has 3 decimal places which a) is far too much, b) takes up too much column space, and c) doesn't really need the % sign on every line. One decimal place is easily enough for the purpose required.

TIA
Brian

edit: Spread % should be rounded to 1 d.p. of course. :)

{cough}

BT, as you say it appears the trailing "...0%" is redundant.
Will investigate.
F

Thanks Felix [and only 1 decimal place - pretty please :-) ]

OK, this will be fixed with the next version of the stockwatch applet (due this week).
F

I pay my subsription monthly. a, because it suits my budget and b, I wanted to evaluate the service.

This week end I recieved an e-mail saying we have debited your account with the anual fee (I have not actioned this).

I spoke to Money AM this morning and I was supprised by the atitude.

"well Im sorry sir, you must have changed it.... hmm well we will have to look into our refund policy " etc.

Has anyone else sufferd this?

Toogood, it was me you spoke to.
You did mention that it is quite possible someone else has been playing
around with your PC and has upgraded you. It's hard to see how else you
would have been upgraded by mistake.
As I said I will investigate getting you a refund and will let you know.
F

Toogood; having spoken with you just now and walked you through the upgrade process that occurred, I hope we have resolved the issue for you.

mike

Thank you both.

500 Servlet Exception! Why? Comes and goes.

rayrac, if this happens again could you cut and paste it into an email
and send it to me?
It'd also help to know the exact context in which they occur i.e. what
web page were you on & what were you doing.
Thanks
F

When I go to the quote page the page does not fit my screen settings and scrolls off to the right.
Annoying!

Just for ref Relix - I get 500 prob at least once a week. Also thought it was the website being restarted that caused it. Guess not. I'll do as you requested and email it.

BrianTrayda,

Can you please email all 500 errors into support@moneyam.com, including the stacktrace which is provided on those errors and a brief explaination of what you were doing (or trying to do) at the time?

Many thanks, we will get them resolved!

J.

Is it just me or is the streaming taking much longer to connect. Have just connected after an age only to then be timed out less than a minute later.

Very frustrating