If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Chalkie,

Has this happened today? If so it may be that you are seeing a cached page. if you are entering the site through a saved favourite, try deleting that favourite and re entering it. Also you may want to try clearing out your temporary internet files by clicking on tools and delete browsing history.

Ian

Ian

Thanks

I haven't tried today but will let you know if it occurs again next time I do try.

I'm not entering the site via a saved favourite but by typing Moneyam into Google each time which produces your main website address at the top of the list.

Andrew

Site froze when I tried to click on links. Tried to re open site, took 3 attempts to open site, kept showing Web Page Unavailable. Is it just me or is it the site yet again.

greek,

We did some further maintenance last night, which was a little later that your problem, however, let me know if you do see any issues today.

Ian

Morning Ian,

It looks like all your hard work is working... However: I noticed this morning that PERCENTAGES are still at odds in STOCKWATCH versus LEVEL 2. See e.g. OEX (Oilex), which shows the same prices of 61-66 in both, but in Stockwatch a percentage increase of 8.55% versus 4.96% in Level 2. They can't both be right.

Good luck!!!

All prices messed up here, as the other day - also find it impossible to get this site on my mobile now for the past few days - page just never loads up

Toya,

We will take a look,

Ian

EDIT.

The level 2 change and % change are correct. All price on stockwatch including the previous close, but there is an issue with thw change on stockwatch at the moment.

IAn

Receiving Serv Temp unavail right at the start of trading.

prices and percentages are all over the place

have a look?

kindest regards

oc2

Ian,
Current mid price compared to last nights close has no relationship to daily movement on stockwatch. I think closing price may be from Tuesday rather than wednesday.
Alan

The level 2 change and % change are correct. All price on stockwatch including the previous close are correct, but there is an issue with the change on stockwatch at the moment.

IAn

Ditto: Change and % stuck on yesterdays figures in Stockwatch, refreshing makes no difference.

Morning Ian,

Same as Chea. Happened twice in last 3 mins. No need to reply as it's obviously connected to the continuing problem. Just thought I would let you know. If this is not sorted by tomorrow, can I request (when you get a minute) some detail to what is causing this re your suppliers problem.

It is extremely frustrating this morning as now all I am getting on L2 is the temp unavil.

Chea,

James checking the servers can you try a refresh please?

Ian

Now stockwatch shows Temp Unavailable. Took 2 refreshes.

James has just done some restarts - apologeis for the inconvenience,

Ian

Ian,

L2 now active. Thanks.

Chea

Have done a refresh but Stockwatch & Quote still showing yesterdays price on some shares, eg ABH

Ian,

Spoke too soon. L2 still responding with S.T.U.

Chea