3 ways ERS Insurance Group is performing better with Hubio
At Hubio, we are all about our customers’ success. We recognise that organisations in the insurance and automotive sectors are focused on four key areas: increasing efficiency, reducing claims, building customer engagement and enabling usage-based personalisation. Our integrated solutions make this possible.
But don’t just take our word for it. Hear what our client ERS, a Lloyd’s underwriting business (Syndicate 218) which has been a leading specialist motor insurer for more than 60 years, has to say:
Delivering business critical change
Tim Yorke was appointed Chief Operating Officer at ERS in June 2013 and is a key member of their management team. He is the main sponsor for the implementation of the Hubio solutions including the migration of all their legacy data onto Hubio.
“When Aquiline acquired ERS, the transformation of the legacy IT applications and infrastructure was central to the task of getting the business back to profitability and fulfilling its potential. We recognised that this would be a major undertaking, especially since we had relatively short timescales in which to achieve the development, deployment and data migration phases of the project. We chose Hubio to deliver this business critical change.
All IT projects are complex and difficult at times, and ours has been no exception, however the project has maintained momentum, and we’ve delivered our transformation in just over 2 years, including migration. This was vital as it allowed us to migrate all systems to Hubio and decommission our previous costly infrastructure.
The bottom line difference
The bottom line difference is that Hubio has allowed us to halve our run rate when it comes to IT spend. The full system overhaul will pay us back within two years given these savings.
In addition to this, Hubio has helped our business perform better in three key areas:
1. Our speed to market for new products is now much faster than before, moving from months to weeks, which makes us more nimble and competitive.
2. Our ability to integrate everything from brokers, to new books of business, to claims supply chain vendors has vastly improved allowing a single process to run the whole claims process and saving money with more automation.
3. We are able to be much more flexible as the business develops, because of the modular nature of the Hubio system and the underlying architecture.
Overall Hubio is helping us make our data work harder and is fundamental to our efforts in improving the bottom line of the business.”
An excellent working relationship
Our Client Services Director, Lynette Slater, shares our Hubio perspective on the project:
“We enjoy an excellent working relationship with ERS, assisting them with their major transformation programme.
ERS’s decision in selecting the Hubio Enterprise Insurance Solutions was based on its rich functionality, speed of deployment and user-driven configuration and management.
The programme included the ability to deliver benefits early through providing a collaborative approach where ERS was able to closely track and monitor the project and functional delivery, thereby mitigating any potential risks. The implementation phase included the migration of their historic policy and claims data, enabling ERS to be completely free of its legacy systems.
The Hubio solutions have worked well, not only providing ERS with the technology to support their desire to overhaul their business processes in a focussed timeframe, but also for the future where the business community become the masters of their own destiny. We continue to work closely with ERS as they contribute to and benefit from the on-going R&D applied to all the Hubio solutions.”