If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

Years not months Kate years.....

It's not on, level 2 is free from most brokers these days and alot better service than this paid for one.

The amazing thing is that there aren't more people complaining about it. Are there so few people trying to trade off MoneyAM level 2? Etrade for one would be would going ballistic I would have thought.

Actually they have all been playing up today I think. If it was just today I would understand but this dud order problem has been around for a long time and others don't have such issues.

So annoying, i use moneyam for the layout, nice bright and clear.

Morning.

Toplist losers seems to be showing yesterday's table still.

dell

dell,

James is taking a look at this,

Ian

As long term user of this site I am dissapointed to say I can no longer use it, as everything is behind or completely out of date. I wouldnt mind if it was time stamped and you knew the data was out but it is more of a disadvantage than help. Sorry but have to go to ADVFN shame as I like the layout and people here but would not dream of paying for your upgrade at moment!!!!

Phil,

I understand what you are saying, and rest assured these issues are being dealt with and should be resolved as soon as possible. They are all related to a data base issue which was caused by a power outage at our hosting site.

We will endeavour to get things back to normal as soon as possible, and at this point I can only apologise for the inconveience that has been caused,

Ian

On stockwatch ARG is bid 26, offer 65!!!
Hope this is a glitch rather than a true spread!

My non streaming still doesn't work .

harry,

No glitch - that is the true spread.

Ian

Dil,

That is again unfortunately linked to the known data base issue. Any area that you see on the site which appears to have a lag will be being caused by this - our techies are working on it and we will update you when it has been resolved,

Ian

Flippin' Heck!
Thanks.

Its been 3 days Ian are they getting anywhere ???

Dil,

They are, and I apologise sincerely for this.

Ian

I cant add stocks to the monitor is this related to the data base issue ?

Thanks

ASMITH,

Yes this is related,

Ian

Ian - same problem for me trying to add stocks to watchlist.

Am I right in thinking there was a previous post mentioning a workaround, as I've tried "edit this watchlist" as well and although the stocks then appear in the list of epics, they still don't appear on the relevant watchlist?

Rgds
dell

All,

Some background information for you.

As I am sure you will understand, as with any site like ours, our priority aim is to keep our live (i.e. level 1 and level 2) streaming data up and running at all times. Due to an astonishing increase in load encountered by us and many other data prioviders over the past 2 days (we are at any one time serving live data to over 18,500 people which represents an increase in demand by 30%, in the last 2 days alone), we have had issues with our static or non streaming data.

Whilst we are making every effort to get these services restored and back up to speed as soon as possible, as with situations of this nature these are not trivial adjustments we need to make. However, rest assured we are working flat out to solve these issues.

we would again like to apologise, we will keep you updated, and thank you for your patience with this matter,

Ian