IanT(MoneyAM)
- 10 Jan 2008 13:37
If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.
Alternatively, you can email any bugs or enhancements to support@moneyam.com
Thanks
Ian
philj66
- 23 Jan 2008 09:23
- 147 of 599
As long term user of this site I am dissapointed to say I can no longer use it, as everything is behind or completely out of date. I wouldnt mind if it was time stamped and you knew the data was out but it is more of a disadvantage than help. Sorry but have to go to ADVFN shame as I like the layout and people here but would not dream of paying for your upgrade at moment!!!!
IanT(MoneyAM)
- 23 Jan 2008 09:28
- 148 of 599
Phil,
I understand what you are saying, and rest assured these issues are being dealt with and should be resolved as soon as possible. They are all related to a data base issue which was caused by a power outage at our hosting site.
We will endeavour to get things back to normal as soon as possible, and at this point I can only apologise for the inconveience that has been caused,
Ian
HARRYCAT
- 23 Jan 2008 09:31
- 149 of 599
On stockwatch ARG is bid 26, offer 65!!!
Hope this is a glitch rather than a true spread!
Dil
- 23 Jan 2008 09:32
- 150 of 599
My non streaming still doesn't work .
IanT(MoneyAM)
- 23 Jan 2008 09:35
- 151 of 599
harry,
No glitch - that is the true spread.
Ian
IanT(MoneyAM)
- 23 Jan 2008 09:36
- 152 of 599
Dil,
That is again unfortunately linked to the known data base issue. Any area that you see on the site which appears to have a lag will be being caused by this - our techies are working on it and we will update you when it has been resolved,
Ian
HARRYCAT
- 23 Jan 2008 09:36
- 153 of 599
Flippin' Heck!
Thanks.
Dil
- 23 Jan 2008 09:41
- 154 of 599
Its been 3 days Ian are they getting anywhere ???
IanT(MoneyAM)
- 23 Jan 2008 09:45
- 155 of 599
Dil,
They are, and I apologise sincerely for this.
Ian
ASMITH2
- 23 Jan 2008 09:49
- 156 of 599
I cant add stocks to the monitor is this related to the data base issue ?
Thanks
IanT(MoneyAM)
- 23 Jan 2008 09:50
- 157 of 599
ASMITH,
Yes this is related,
Ian
dell314
- 23 Jan 2008 09:56
- 158 of 599
Ian - same problem for me trying to add stocks to watchlist.
Am I right in thinking there was a previous post mentioning a workaround, as I've tried "edit this watchlist" as well and although the stocks then appear in the list of epics, they still don't appear on the relevant watchlist?
Rgds
dell
IanT(MoneyAM)
- 23 Jan 2008 10:06
- 159 of 599
All,
Some background information for you.
As I am sure you will understand, as with any site like ours, our priority aim is to keep our live (i.e. level 1 and level 2) streaming data up and running at all times. Due to an astonishing increase in load encountered by us and many other data prioviders over the past 2 days (we are at any one time serving live data to over 18,500 people which represents an increase in demand by 30%, in the last 2 days alone), we have had issues with our static or non streaming data.
Whilst we are making every effort to get these services restored and back up to speed as soon as possible, as with situations of this nature these are not trivial adjustments we need to make. However, rest assured we are working flat out to solve these issues.
we would again like to apologise, we will keep you updated, and thank you for your patience with this matter,
Ian
kimoldfield
- 23 Jan 2008 12:35
- 160 of 599
My wife says I have to go shopping with her; is this part of the data base issue, or just my bad luck?!
maddoctor
- 23 Jan 2008 14:44
- 161 of 599
not just you suffering , Bigcharts has just dropped again at the start of US trading having been down most of yesterday! and cnn giving dubious info
kate bates
- 23 Jan 2008 15:08
- 162 of 599
SCHE same old problem, orders left in the book.
Geoff(MoneyAM)
- 23 Jan 2008 15:11
- 163 of 599
kate,
working on it now
best regards,
geoff
kate bates
- 23 Jan 2008 15:12
- 164 of 599
thanks. Not a problem today until that stock.
Seymour Clearly
- 23 Jan 2008 17:31
- 165 of 599
Guys, what has happened to the indu data - no chart and no figures for it.
Kyoto
- 24 Jan 2008 02:08
- 166 of 599
The amazing thing is that there aren't more people complaining about it. Are there so few people trying to trade off MoneyAM level 2? Etrade for one would be would going ballistic I would have thought.
Isaacs - there just doesn't seem any point in complaining to MoneyAM once they've been made aware of a problem. I think we want them to be British Airways on a good day but actually what we've had of late is easyJet on a bad one, and that's more than a simple analogy; fundamentally MoneyAM is a low-cost carrier and I'm convinced that by design it will never provide the level of service serious traders require, even if they fix the current engine problems.
I decided to stop complaining to MoneyAM a few years ago and recently I've even stopped holding it against them because I think the low-cost model is flawed, but it's probably the only one which is profitable outside the world of Reuters and Bloomberg. It's what Bill Gates allegedly said to Steve Jobs (or did say in 'Pirates of Silicon Valley') when the latter realised Microsoft were producing their own graphical interface back in the 80s - "It will never be as good as ours", to which Bill replied "You don't understand, it doesn't matter - it will be just good enough".
Personally I wish there was a middle ground - I'd pay more for a reliable service that didn't give me bad data. I keep meaning to look into services such as Proquote but it doesn't seem like many people are using them and they don't go out of their way to advertise pricing which is not a good sign. And I like MoneyAM's Terminal - can I replicate it with another service? I have ADVFN as a backup Level 1 provider and Digital Look via Barclays as an backup Level 2, and about three other trading platform provided Level 1 systems and another Level 2 system besides. ADVFN and Barclays are unreliable as well but I've found that with three or four data providers you can usually find someone who's not having a bad day. I like trading UK equities and I'm sometimes quite good at it too - my non-equity trading is not as profitable so I stick to my circle of competence - but I've seriously considered stopping the equity trading simply because of the bad data feeds.
We need reliable services, and we need innovation. Many years ago now a group of people got fed up with ESI/Etrade and ADVFN was born. I've been waiting for the next break-away movement with whom I can share my vision of a next-generation trading site (I've got four years of would-be suggestions to MoneyAM written down), but it's not going to happen. This isn't the dot-com boom any more, there's probably no money in it, and nobody cares enough. We all want Apple-like quality, but when we vote with our wallets we pay for Microsoft-style crap and put up with the shit that comes with it.
I don't know what Etrade's story is - but obviously they're running a pick-and-mix service (does that make them Woolworths?) with Saxobank and MoneyAM's Level 2. They're losing about 50 in commissions per day at the moment from me in trades I don't place because their Level 2 becomes unreliable, unreadable or untrustworthy. I'm long past caring there as well - I'd suggest they aren't going ballistic - they just don't care either. What they have is 'good enough'.
You know, I'm stuck in South Korea because a Government Officer presented a false case against my wife and I when we applied for a spousal visa to return to live in the UK. I have evidence in black and white that the facts established in the interview were different to the 'facts' stated in our refusal. They don't care. The Government also said I had to prove that I intended to live permanently in the UK when I returned, and they said that I couldn't even though I'd stated this as my intention and I still own a house back home. So they're calling me a liar. They call their invented fantasies about all that is potentially possible in your life 'the balance of probabilities', because anything they choose to envisage is probable - if they decide it is - on no evidence at all. Contrary to all principles of British and European law I am guilty until proven innocent and I can't live in my own country, possibly for the rest of my life. To all intents and purposes I've been exiled by my own Government - and I'm not the only one. I'm so stunned by the incompetence or quote-chasing maliciousness of it that I've decided to write a book about the whole affair. But when all's said and done nobody who matters really gives a damn. If people can't be bothered that their countries are quietly turning into fascist states, where Government Officers can make false statements and where the requirement is not on them to prove their case, but on you to disprove what their imaginations can conjure up, what hope is there for us to do anything about bad stock-market data?
Everyone probably skim-read this :-)