If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

I cant add stocks to the monitor is this related to the data base issue ?

Thanks

ASMITH,

Yes this is related,

Ian

Ian - same problem for me trying to add stocks to watchlist.

Am I right in thinking there was a previous post mentioning a workaround, as I've tried "edit this watchlist" as well and although the stocks then appear in the list of epics, they still don't appear on the relevant watchlist?

Rgds
dell

All,

Some background information for you.

As I am sure you will understand, as with any site like ours, our priority aim is to keep our live (i.e. level 1 and level 2) streaming data up and running at all times. Due to an astonishing increase in load encountered by us and many other data prioviders over the past 2 days (we are at any one time serving live data to over 18,500 people which represents an increase in demand by 30%, in the last 2 days alone), we have had issues with our static or non streaming data.

Whilst we are making every effort to get these services restored and back up to speed as soon as possible, as with situations of this nature these are not trivial adjustments we need to make. However, rest assured we are working flat out to solve these issues.

we would again like to apologise, we will keep you updated, and thank you for your patience with this matter,

Ian

My wife says I have to go shopping with her; is this part of the data base issue, or just my bad luck?!

not just you suffering , Bigcharts has just dropped again at the start of US trading having been down most of yesterday! and cnn giving dubious info

SCHE same old problem, orders left in the book.

kate,

working on it now

best regards,

geoff

thanks. Not a problem today until that stock.

Guys, what has happened to the indu data - no chart and no figures for it.

The amazing thing is that there aren't more people complaining about it. Are there so few people trying to trade off MoneyAM level 2? Etrade for one would be would going ballistic I would have thought.

Isaacs - there just doesn't seem any point in complaining to MoneyAM once they've been made aware of a problem. I think we want them to be British Airways on a good day but actually what we've had of late is easyJet on a bad one, and that's more than a simple analogy; fundamentally MoneyAM is a low-cost carrier and I'm convinced that by design it will never provide the level of service serious traders require, even if they fix the current engine problems.

I decided to stop complaining to MoneyAM a few years ago and recently I've even stopped holding it against them because I think the low-cost model is flawed, but it's probably the only one which is profitable outside the world of Reuters and Bloomberg. It's what Bill Gates allegedly said to Steve Jobs (or did say in 'Pirates of Silicon Valley') when the latter realised Microsoft were producing their own graphical interface back in the 80s - "It will never be as good as ours", to which Bill replied "You don't understand, it doesn't matter - it will be just good enough".

Personally I wish there was a middle ground - I'd pay more for a reliable service that didn't give me bad data. I keep meaning to look into services such as Proquote but it doesn't seem like many people are using them and they don't go out of their way to advertise pricing which is not a good sign. And I like MoneyAM's Terminal - can I replicate it with another service? I have ADVFN as a backup Level 1 provider and Digital Look via Barclays as an backup Level 2, and about three other trading platform provided Level 1 systems and another Level 2 system besides. ADVFN and Barclays are unreliable as well but I've found that with three or four data providers you can usually find someone who's not having a bad day. I like trading UK equities and I'm sometimes quite good at it too - my non-equity trading is not as profitable so I stick to my circle of competence - but I've seriously considered stopping the equity trading simply because of the bad data feeds.

We need reliable services, and we need innovation. Many years ago now a group of people got fed up with ESI/Etrade and ADVFN was born. I've been waiting for the next break-away movement with whom I can share my vision of a next-generation trading site (I've got four years of would-be suggestions to MoneyAM written down), but it's not going to happen. This isn't the dot-com boom any more, there's probably no money in it, and nobody cares enough. We all want Apple-like quality, but when we vote with our wallets we pay for Microsoft-style crap and put up with the shit that comes with it.

I don't know what Etrade's story is - but obviously they're running a pick-and-mix service (does that make them Woolworths?) with Saxobank and MoneyAM's Level 2. They're losing about 50 in commissions per day at the moment from me in trades I don't place because their Level 2 becomes unreliable, unreadable or untrustworthy. I'm long past caring there as well - I'd suggest they aren't going ballistic - they just don't care either. What they have is 'good enough'.

You know, I'm stuck in South Korea because a Government Officer presented a false case against my wife and I when we applied for a spousal visa to return to live in the UK. I have evidence in black and white that the facts established in the interview were different to the 'facts' stated in our refusal. They don't care. The Government also said I had to prove that I intended to live permanently in the UK when I returned, and they said that I couldn't even though I'd stated this as my intention and I still own a house back home. So they're calling me a liar. They call their invented fantasies about all that is potentially possible in your life 'the balance of probabilities', because anything they choose to envisage is probable - if they decide it is - on no evidence at all. Contrary to all principles of British and European law I am guilty until proven innocent and I can't live in my own country, possibly for the rest of my life. To all intents and purposes I've been exiled by my own Government - and I'm not the only one. I'm so stunned by the incompetence or quote-chasing maliciousness of it that I've decided to write a book about the whole affair. But when all's said and done nobody who matters really gives a damn. If people can't be bothered that their countries are quietly turning into fascist states, where Government Officers can make false statements and where the requirement is not on them to prove their case, but on you to disprove what their imaginations can conjure up, what hope is there for us to do anything about bad stock-market data?

Everyone probably skim-read this :-)

Kyoto; I didn't skim read ! The problem with level 2 is two fold, the shear volume of data and the way it arrives to the end user. There are so many links in the chain that it takes the mearest of glitches, nanoseconds, for data to be lost between the exchange and end user. What is odd about the set up for delivery of data is that many suppliers of data, in our case Comstock, take in the data from Stock exchanges around the world, pump it over to their ticker plants in the US then pump it all the way back to the UK. Any lag in comms is not noticed by most companies as they only redistribute level 1 data, but level 2 data is a different kettle of fish, one lost new order, a lost filled order or a lost deleted order creates rogues.

I can tell you we are not happy with any lags or outages on any MoneyAM product, our uptime is very very high, but could be better and that is something we constantly address.

I appreciate the comment Mike, and I'm sure you realise I know there are bigger problems and am rather agnostic these days on the whole MoneyAM thing. It's a bit of a sad state of affairs though when I can't look at any of my data providers and truly call them fully fit-for-purpose because of these bigger issues you talk about. Perhaps there's nothing to be done, but it's not doing anyone any favours from the LSE downwards. Maybe we'll get there one day though :-)

INDU not found - you still haven't answered my query about the DOW.

Seymour,

Apologies for the delay this is a known problem which James is aware of and is working on.

Ian

Of course the problem with rogue prices is not the chance of orders being lost along the no doubt complex pathway from exchange to my terminal. Any half decent real-time system needs to be designed with that possibility in mind (and I know because I used to design them decades ago :-) ).

It is the fact that someone along the chain of systems seems to have made no provision for restoring data that has been corrupted, i.e., doing a general reset of the order books to what they should be. That would enable subscribers to recover stability and confidence in seconds or minutes rather than hours. The facility used to be there on the other side. I don't know whether the problem is at Comstock or MoneyAM or somewhere else, but it is a very serious one.

I'm guessing that it is mainly at Comstock and that there is a large cost implication in moving away from them, since the issue has been mentioned once or twice before :-)

As you know I'm hugely supportive but this issue does really bring you down.

Ian, there seems to be a problem with risers and fallers again, ex : AFR +10% ..?

required,

Apologies this is a linked issue - and is being worked on.

Ian

rogue orders in DRX.

kate,

Apologies - we will look into this.

Ian