If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

Kyoto; I didn't skim read ! The problem with level 2 is two fold, the shear volume of data and the way it arrives to the end user. There are so many links in the chain that it takes the mearest of glitches, nanoseconds, for data to be lost between the exchange and end user. What is odd about the set up for delivery of data is that many suppliers of data, in our case Comstock, take in the data from Stock exchanges around the world, pump it over to their ticker plants in the US then pump it all the way back to the UK. Any lag in comms is not noticed by most companies as they only redistribute level 1 data, but level 2 data is a different kettle of fish, one lost new order, a lost filled order or a lost deleted order creates rogues.

I can tell you we are not happy with any lags or outages on any MoneyAM product, our uptime is very very high, but could be better and that is something we constantly address.

I appreciate the comment Mike, and I'm sure you realise I know there are bigger problems and am rather agnostic these days on the whole MoneyAM thing. It's a bit of a sad state of affairs though when I can't look at any of my data providers and truly call them fully fit-for-purpose because of these bigger issues you talk about. Perhaps there's nothing to be done, but it's not doing anyone any favours from the LSE downwards. Maybe we'll get there one day though :-)

INDU not found - you still haven't answered my query about the DOW.

Seymour,

Apologies for the delay this is a known problem which James is aware of and is working on.

Ian

Of course the problem with rogue prices is not the chance of orders being lost along the no doubt complex pathway from exchange to my terminal. Any half decent real-time system needs to be designed with that possibility in mind (and I know because I used to design them decades ago :-) ).

It is the fact that someone along the chain of systems seems to have made no provision for restoring data that has been corrupted, i.e., doing a general reset of the order books to what they should be. That would enable subscribers to recover stability and confidence in seconds or minutes rather than hours. The facility used to be there on the other side. I don't know whether the problem is at Comstock or MoneyAM or somewhere else, but it is a very serious one.

I'm guessing that it is mainly at Comstock and that there is a large cost implication in moving away from them, since the issue has been mentioned once or twice before :-)

As you know I'm hugely supportive but this issue does really bring you down.

Ian, there seems to be a problem with risers and fallers again, ex : AFR +10% ..?

required,

Apologies this is a linked issue - and is being worked on.

Ian

rogue orders in DRX.

kate,

Apologies - we will look into this.

Ian

kate,

please refresh

Dud orders on PRU as well.

Isaacs,

Pelase can you refresh,

Ian

Non streaming still not working - day four.

Dil,

Again please accept my apologies

I understand your frustration, and as soon as we can get the additional data base capacity in place this will be solved. It is not a simple task to complete, but we are working to get this resolved as soon as possible,

Ian

Dil,

How come you're not using streaming? Does it not work where you are or something?

J.

Kyoto

I didn't skim read either (Your post 167). However, I'm confused about what you say because it seems to be a bit of a contradiction, probably because I'm not quite sure which country your wife is actually in.

You know, I'm stuck in South Korea because a Government Officer presented a false case against my wife and I when we applied for a spousal visa to return to live in the UK.

Further on, you use the phrase, 'my own country'. Is this actually the UK?

Surely the Korean official is correct when he says how you couldn't prove it was your intention to 'prove' it was your intention to permanently live in the UK. How could anyone 'prove' it is their intention to permanently live anywhere? What on earth is the relevance of this, anyway?

When you say you've been exiled by 'your own government', I take this to mean the Korean government. Am I correct? Is it the UK government which you feel has exiled you? Your Kyoto nickname has more of a Korean ring to it than say, Fred, Tom, Dick or Harry. If you and your wife are of Korean extraction, then why would you mind being stuck there so much?

Anyhow, can you please tell a bit more? Perhaps I for one am missing some basics.

Exec - Kyoto is British with a Korean wife but can't get a spouse visa to come back with her hence he is exiled as long as he wants to stay with his wife.

Kyoto - must say you have my sympathies. As you know I am in the same position with an Asian wife and I must say I find the whole thing mind boggling as in my case it was very easy to get initial residence permission and then indefinite residence after a couple of years here. Do go ahead and write your book. I would certainly like to read it. Doubtless there are many others stuck in your situation.

Different problem but I had my own struggle with the British Consulate in Tokyo over my kids passports and birth certificates. Essentially due to a silly rule which has now changed I couldn't get my own surname on my kids UK birth certificates and passports. It took six years of banging my head against a wall but finally got them to reissue everything and now sorted. There doesn't seem to be any logic to lots of these decisions so just keep plugging away.

What a bummer. Thanks Isaacs.

Kyoto: From on here, I know you to be a very intelligent man with lots of financial acumen and skill. It seems to me you need to start making some friends in high places.

Might I suggest you start with a personal involvement here: http://www.britishcouncil.org/korea.htm

See what you can do for them, if anything. The idea or objective being, and not necessarily disclosed initially, that they then might be able to do something for you.

Jon,

Dil is in Wales -- they don't have streaming yet ;-)

But seriously, as I recall, Dil has a local firewall problem that prevents him running Java.

MM

Isaacs - I think the big problem is that someone in Government - and I haven't been able to find out who yet - has implemented some policy changes and the upshot of it is that Entry Clearance Officers are giving a lot more people a hard time now. A friend of mine works for the Japanese Government and she says it's become a lot harder for her to arrange educational visas for the UK via Tokyo as well.

ExecLine - sorry, the relevance was that some quite sinister stuff is going on in Britain, and as we seem to increasingly live in a lowest-common-denominator society where none of us care enough to hold governments and companies accountable, the chances of anyone getting to the bottom of supplier data-feed problems seems remote sometimes. Anyway, that was a bit of frustration with my lawyer boiling over this morning. The case is on Monday and things are not going well. I used to have 'friends' in high places but I think it was overrated and I'm not sure I cared for the insights I got into their characters either. I've nailed my colours to the mast in Korea anyway - I've said what I think about the Embassy in my blog and with a couple of hundred regular readers - many in Korea - the chances are that I won't be on on either the Embassy's or the British Council's Christmas Card list, ever.

But I won't get into discussing it further on the bugs thread :-) (sorry for the interruption!)