If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

ok,

looks like some of the servers are having problems with the connection - we are restarting if you refresh a few times you should be able to re connect in a minute or so. Apologies for this temporary outage.

Ian

Working again now. Trouble is every time I log on I always expect problems these days.
Appreciate you are working hard to fix these problems and you must be as fed up as we are, but patience is wearing a bit thin.

Most days i can't add to my stockwatch ????

jimmy,

this is due to a lag in one of the databases which is being worked on as per previous posts. As soon as this work is complete this will be resolved. Apologies for the inconvenience,

Ian

Thanks Ian ,i didn't know ,i havn't been reading all the posts.

Ian,

All my stocks are well up and yet my portfolio is showing at level. My lowest of my 7 stocks is showing .84% increase with the highest 9.21% increase.
Any idea why.

You lucky bugger greekman ,stop moaning.

Team:

Would it be a good idea to publish a list of current or known issues for us to see and thereby be aware of?

As and when new ones come and old ones go we would then be able to see where you are with things and also what you are and are not aware of.

For goodness' sake! Everyone is bound to get problems with this stuff, by its very nature. The shame is in whether or not you are on top of it or not. If you can't show us that you are on top of it then that's when you lose face and get shamed. If you can show us that you are aware of the problems and also are on top of them too, then we, your customers feel more confident in you and you enjoy a well earned rise in self esteem and credibility.

Anyhow, so there we are then. That's what I think. Sorta kinda. Mini rant over. Time for a cup of tea. And probably a shortbread biscuit too. :-)

Greek,

Again this is linked to the data base lagging problem. I apologise

Ian

Ok but when will this particular problem be sorted. Will the lag catch up before tomorrow, as if it does not then it will be too late as it never shows a previous days gains/loss.
For your info I have copied Portfolio and Stockwatch. I looks as if my portfolio is still on yesterdays prices. Is the Stockwatch correct or also lagging.

Details as follows.
Portfolio.

Performance Since Value Today's Change %
Yesterday Blanked out by me. 0.84 .0%

Stockwatch. 7 stocks all gains +1.32% +0.58% +.84% +6.99% +1.47% +9.21% +8.70%

Jonathan : been in meetings sorry for late reply but as MM says there is a firewall issue.

We did a few tests a couple of years ago to no avail but have always been happy with non streaming in any case ... when it works :-)

Cheers

All

Apart from general bugs which will occur from time to time on a site of this nature, we are dealing with 2 main issues at the moment which are generating the majority of the postings on this thread. One is an issue that is based with us and one is a supplier issue.

Number 1 - the data base issue we have had this week which has caused the lag in figures on our static (HTML non streaming) pages. We are and have been working on this, and hope to implement new hardware early next week (after rigourous testing) which should move to stop this problem and restore a stable service

Number 2 - this is the supplier issue. The incidents of rogue orders appearing on level 2 are eminating from our supplier - we have been liaising with them all week, and they have been working to resolve this issue. The problem is to do with temporary drops in the feed (by temporary I mean literally a second at a time) at one of their data centres in the USA. They have been liaising with their colleagues over there to find out which piece of hardware is causing this and to then resolve this.

A fix was supposed to have gone in for this yesterday night out of UK market hours, but this did not happen (we are unsure of the reasons until our supplier feeds back to us from their US conterparts). However, this means that they are aware of where the problem lies, and they are close to issuing a resolution for it.

So please treat this as the latest update, and I will of course let you know when these fixes have gone into place.

Ian

Portfolio still not caught up so out with the pencil and paper. Back to the stone age almost.

Team

Any joy or news yet on the 'INDU Not Found' problem on the daily Traders Thread?

INDU (The Dow Jones Industrial Average Index) is a greatly appreciated tiny little chart, guys, and I for one, really miss it. I'm sure lots of others do too. So if you can speed it up I know it will be greatly appreciated. :-)

Exec,

we are still working on it I am afraid - I will post updates when they are available,

Ian

I also really miss it (INDU) badly. I know you'll get it back asap.

rest assured we will get it back as soon as possible,

Ian

Apologies if the following question has already been asked:
I used to have a little popup program called 'News Alerts' which would trigger if nominated tickers released news. Is this still available as I had to uninstall it due to possible conflict with registry cleaner program? I have another older PC which would not have problems. (This is not the same one as currently on offer via e-mail alerts).

Harry,

Certainly is - it can be accessed from the link below:

http://www.moneyam.com/newsalert/

Excellent. Thanks.