If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

All

Apart from general bugs which will occur from time to time on a site of this nature, we are dealing with 2 main issues at the moment which are generating the majority of the postings on this thread. One is an issue that is based with us and one is a supplier issue.

Number 1 - the data base issue we have had this week which has caused the lag in figures on our static (HTML non streaming) pages. We are and have been working on this, and hope to implement new hardware early next week (after rigourous testing) which should move to stop this problem and restore a stable service

Number 2 - this is the supplier issue. The incidents of rogue orders appearing on level 2 are eminating from our supplier - we have been liaising with them all week, and they have been working to resolve this issue. The problem is to do with temporary drops in the feed (by temporary I mean literally a second at a time) at one of their data centres in the USA. They have been liaising with their colleagues over there to find out which piece of hardware is causing this and to then resolve this.

A fix was supposed to have gone in for this yesterday night out of UK market hours, but this did not happen (we are unsure of the reasons until our supplier feeds back to us from their US conterparts). However, this means that they are aware of where the problem lies, and they are close to issuing a resolution for it.

So please treat this as the latest update, and I will of course let you know when these fixes have gone into place.

Ian

Portfolio still not caught up so out with the pencil and paper. Back to the stone age almost.

Team

Any joy or news yet on the 'INDU Not Found' problem on the daily Traders Thread?

INDU (The Dow Jones Industrial Average Index) is a greatly appreciated tiny little chart, guys, and I for one, really miss it. I'm sure lots of others do too. So if you can speed it up I know it will be greatly appreciated. :-)

Exec,

we are still working on it I am afraid - I will post updates when they are available,

Ian

I also really miss it (INDU) badly. I know you'll get it back asap.

rest assured we will get it back as soon as possible,

Ian

Apologies if the following question has already been asked:
I used to have a little popup program called 'News Alerts' which would trigger if nominated tickers released news. Is this still available as I had to uninstall it due to possible conflict with registry cleaner program? I have another older PC which would not have problems. (This is not the same one as currently on offer via e-mail alerts).

Harry,

Certainly is - it can be accessed from the link below:

http://www.moneyam.com/newsalert/

Excellent. Thanks.

losers table lagging , glad to see it back up but is this normal , i cannot remember anymore

Dow should be back on front page and Dow chart being reloaded on front page and already ok on the traders threads . Indices page being worked on

Thanks for doing the INDU thingy. :-)

Yes, thanks for doing the INDU thingy - hadn't noticed how often I glanced at it till it was no longer there :-)

Wish I could say the same about my son's smelly socks, jj.

Haven't you got him to leave home yet Choccie? Get the oxygen mask on and get in there . . .

Choccie :-)

MM... they leave home but they just leave the old socks/shoes/trainers for when they boomerang back in the holidays!

I was talking 'bout my baby - y'know ... the one who just grins at you and it's ok ;)

What has happened to RNS?

halifax,

I will find out what is causing this,

Ian


Edit: Alex is taking a look into this,

Ian

Ian strange RNS not appearing on main news page but is appearing on individual company news pages?