If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

all,

Alex is just doing a DB restart - normal service should resume very soon - Toya, apologies, it would seem you were right - we know what is casuing this and howp to have a fix in place to eliminate this early morning issue as soon as possible,

Ian

that's more like it, quick loading between stock quotes now on level 2.

ISP is Eclipse - no prob with them whatsoever. Firewall McAffee same as Greekman. That would not give an intermittent fault in any case - got to be some instability your end somewhere

ISP is Eclipse - no prob with them whatsoever. Firewall McAffee same as Greekman. That would not give an intermittent fault in any case - got to be some instability your end somewhere

Not happy at the frequent interruption to service....patience starting to wear thin....

ISP is Eclipse - no prob with them whatsoever. Firewall McAffee same as Greekman. That would not give an intermittent fault in any case - got to be some instability your end somewhere - even having probs posting this now.

Going to get some seriously strong coffee I reckon - may be pour it down my laptop; that'll cure it

Ian.

Can you tell me why every am as soon as the trades come in, live streaming prices crash. Today I'm also getting 'service unavailable'. A few weeks ago I thought it was because I had an old computer that couldn't cope! However now that I have upgraded and the service is getting worse it is obviously your problem. It is an unacceptable situation and unless you resolve it, I'm afraid I shall take my custom elsewhere.

Ian.

Can you tell me why every am as soon as the trades come in, live streaming prices crash. Today I'm also getting 'service unavailable'. A few weeks ago I thought it was because I had an old computer that couldn't cope! However now that I have upgraded and the service is getting worse it is obviously your problem. It is an unacceptable situation and unless you resolve it, I'm afraid I shall take my custom elsewhere.

me too

patsy

All,

PLease once again accept my apologies for this issue relating to the early monring. Alex is aware of what is causing this and we hope to have a fix in place as soon as possible.

Ian

And this is a new error message:

Not a valid thread

EDIT: Double post

Me to, fix it very soon as I've had enough.

All,

Service should start to return to normal now - again pleas eaccept my apologies,

Ian

Ian,

How can it be that every morning we have problems with MoneyAm website?? i.e no Stockwatch, no live prices & no L2....why this constant problems with connection??
Losing 15 mins first thing when the Markets open is a real *****!!!

its not, you need adegree in electronics to use this site .

oddie,

we understand you frustration, and believe me, I would like you much prefer for all to running smoothly and for no interruptions to service in the morning. However, as said, Alex knows what is casuing this, it is a priority and every efffort will be made to ensure a permanent fix is put in as soon as possible,

Ian

Now working for me, thanks Ian !

Agreed. With the markets as they are at the moment, if you miss the first hour then for many days that's it.

Still not working on streaming for me.