If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

Appologies all, I am currently carrying out emergency repairs on the chart servers, this is affecting all related services.

I understand and expect from time to time that problems do arise on websites and also the stress that said problems have on the staff but MAM have had ongoing problems on various fronts for months now,which is very unusual!

Over the last few months I've had to double check your trade information (L2) with your competitors due to it being so unreliable,never had these problems before!

Is your site getting attacked by someone and afraid to admit it?

You need to do something and quick and as someone posted before (may have been on a different site) get a permanent 'clickable box' under the heading of eg 'Known Problems' and update as required so keeping people informed!Keeping people informed of known issues is half the battle rather than letting issues having to be brought forward by paying customers on problems that you should already know about ie your end!

Said my bit.............

Alex(MoneyAM),sorry for me rant as I know you are doing your best,carry on.

Charts will be working sometimes then others not. This should be repaired in the next hour. Alex.

Looks good and thank you.

Thanks Alex - charts working fine this morning thank goodness

Its very difficult to load terminal this morning...the first few attempts most of it was blank. After a restart I have managed to get everything except L2 for MCHL...the box for this is still blank and not showing anything no matter how many times I refresh ;-(
Di

Ian,

Watch list/Live prices page not working...again!!!

Please sorted out before the Markets open...!


This is not good. It's been happening every morning since last week. Enough is enough.


.

Level 2 has been v slow but seems ok now - hope it stays that way!

Ian,

Please sort it out before Markets open.

Thank you.

MCHL L2 has now come up with this message:
500 Servlet Exception
java.lang.NullPointerException
at com.deltastream.stocks.StockQuoteManager.loadQuotes(StockQuoteManager.java:80)
at com.deltastream.stocks.StockQuoteManager.loadQuotes(StockQuoteManager.java:64)
at com.deltastream.stocks.StockQuoteManager.loadQuote(StockQuoteManager.java:56)
at com.deltastream.level2.struts.Level2Action.validEpic(Level2Action.java:265)
at com.deltastream.level2.struts.Level2Action.perform(Level2Action.java:104)
at com.deltastream.access.ActionWithLoginCheck.perform(ActionWithLoginCheck.java:94)
at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1787)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1586)
at org.apache.struts.action.SecureActionServlet.process(SecureActionServlet.java:97)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:492)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:115)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:92)
at com.caucho.server.dispatch.ServletFilterChain.doFilter(ServletFilterChain.java:106)
at com.caucho.server.cache.CacheFilterChain.doFilter(CacheFilterChain.java:209)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:173)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:229)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:420)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:514)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:520)
at com.caucho.util.ThreadPool.run(ThreadPool.java:442)
at java.lang.Thread.run(Thread.java:619)


--------------------------------------------------------------------------------
Resin Professional 3.0.24 (built Tue, 14 Aug 2007 06:31:27 PDT)

Here we go again. Level 2 error message

Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Cannot access an L2 page - results is the log-in page which goes on ad infinitum.

Chea

OK now

Accessed now.

Yay I have MCHL L2 now...what was all the problem???

Ian,

Level 2 not working now!

All,

As Dynamite and Toya pointed out, Level2 was loading slowly earlier. We traced this to a problem on a specific server, which we then restarted. The exception that Dynamite saw and the "Service Temporarily Unavailable" message was due to this restart.

It should be faster now.

Appologies for the inconvenience.

Thanks, James.

Still having problems here. Terminal not fully loading and Etrade L2 loading is intermittent. Site generally is very slow.

And now this

DB Error: connect failed