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Please report bugs and enhancements (NEW)     

IanT(MoneyAM) - 10 Jan 2008 13:37

If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

James(MoneyAM) - 13 Feb 2008 07:59 - 556 of 599

All,

As Dynamite and Toya pointed out, Level2 was loading slowly earlier. We traced this to a problem on a specific server, which we then restarted. The exception that Dynamite saw and the "Service Temporarily Unavailable" message was due to this restart.

It should be faster now.

Appologies for the inconvenience.

Thanks, James.

Kyoto - 13 Feb 2008 08:09 - 557 of 599

Still having problems here. Terminal not fully loading and Etrade L2 loading is intermittent. Site generally is very slow.

The Other Kevin - 13 Feb 2008 08:10 - 558 of 599

And now this

DB Error: connect failed

oddie - 13 Feb 2008 08:10 - 559 of 599

James,

Nothing working yet at 08:10....No Live prices, no Level 2, no Stockwatch


PLEASE FIX IT

john50 - 13 Feb 2008 08:11 - 560 of 599

l2 not working

kate bates - 13 Feb 2008 08:24 - 561 of 599

so slow trying to flick between shares on level 2.

morgan - 13 Feb 2008 08:30 - 562 of 599

Same here no l2 and takes long time switching between pages( quicker to close site and log back in)

zek - 13 Feb 2008 08:30 - 563 of 599

no luck getting L2 at all - tried clearing cache and switching browsers.... nothing just a blank screen!

john50 - 13 Feb 2008 08:34 - 564 of 599

l2 a waste of time this morning

oddie - 13 Feb 2008 08:35 - 565 of 599


James, Ian

WHY are live prices NOT WORKING??????

It's 08:34 and it's still not working...!!!

It's worse than it's ever been...


....ridiculous!

kate bates - 13 Feb 2008 08:41 - 566 of 599

service unavailable now on level 2. Carry on moneyam! farce.

john50 - 13 Feb 2008 08:45 - 567 of 599

restarted my machine working ok now

James(MoneyAM) - 13 Feb 2008 08:47 - 568 of 599

All,

We have been looking at what might be causing the site sluggishness this morning and have now made a couple of database configuration changes which should help.

Please let me know if you continue to experience problems.

Thanks, James.

James(MoneyAM) - 13 Feb 2008 08:52 - 569 of 599

oddie,

Whilst we have witnessed site slowness this morning, I am not sure why you can get no prices whatsoever.

Please try clearing your cookies, and restarting your browser.

Thanks, James.

James(MoneyAM) - 13 Feb 2008 08:55 - 570 of 599

oddie,

If that does not work, could you tell me exactly what you see under the text "Turn Streaming Off" on the stockwatch page?

Thanks, James.

Stegrego - 13 Feb 2008 09:01 - 571 of 599

My watchlist has vanished?!?!

britshare - 13 Feb 2008 09:03 - 572 of 599

Mine too, I NEED my watchlist ASAP!

kimoldfield - 13 Feb 2008 09:09 - 573 of 599

Out of interest, what machines are you guys, britshare et al, running? I use a Mac and do not have the problems you are experiencing.

britshare - 13 Feb 2008 09:14 - 574 of 599

Well obviously it's not down to the machine, because I'm using a Mac too.

kimoldfield - 13 Feb 2008 09:26 - 575 of 599

Britshare, are you using Safari? What OS does your Mac have?
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