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Please report bugs and enhancements (NEW)     

IanT(MoneyAM) - 10 Jan 2008 13:37

If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

oddie - 13 Feb 2008 09:28 - 576 of 599


James,

I still can't get any live prices - i have 4 monitors and all have the same message under the "Turn streaming off" which is : "Status: Connection lost. Attempting to reconnect."

I have switched them all off and re-started just in case...but still nothing!

Any other website works...so it's a MoneyAm problem specific.

Please FIX IT ASAP as I cannot work without it!!!


Thanks.

James(MoneyAM) - 13 Feb 2008 09:41 - 577 of 599

oddie,

Have you tried clearing your cookies?

If you do this, it will get you a new session when you reconnect to MoneyAM and may fix the issue.

Thanks, James.

janesteve - 13 Feb 2008 10:43 - 578 of 599

i have too been having trouble all morning....i can get my two small stockwatches up but cannot get my third spare stockwatch up....is there any reason for this.....although i do not pay for my usage i always use moneyam....please advise....i have already deleted my cookies and rebooted my computer without remedying the situation....regards

IanT(MoneyAM) - 13 Feb 2008 11:01 - 579 of 599

For those of your with stockwatch issues James is currenly looking at this and we will update you as soon as possible,

Ian

janesteve - 13 Feb 2008 12:56 - 580 of 599

i have all my stockwatches back now....thanks....regards

James(MoneyAM) - 13 Feb 2008 12:59 - 581 of 599

Stegrego, britshare, janesteve,

I have manually restored your missing watchlists. Please check that they are now working correctly and let me know.

oddie,

I have also restored one of your watchlists that was missing, and I believe this was causing your "Status: Connection lost. Attempting to reconnect." errors.

Thanks, James.

oddie - 13 Feb 2008 13:29 - 582 of 599



Ok. Thanks James. Much appreciated.


.

britshare - 13 Feb 2008 13:36 - 583 of 599

OK here, thanks very much :)

required field - 13 Feb 2008 18:18 - 584 of 599

No stock prices working here Ian, this working though !, I get no such table db error !

IanT(MoneyAM) - 13 Feb 2008 18:30 - 585 of 599

required field,

I presume you are talking about stockwatch? I have been able to acccess it here no problems - I will get our tech guys to take a look,

Ian

halifax - 13 Feb 2008 18:42 - 586 of 599

IAN no stockwatch, quote etc showing DB error same problem as yesterday are your advertisements causing these problems?

IanT(MoneyAM) - 13 Feb 2008 18:46 - 587 of 599

Halifax, no its nothing to do with the advertisements, I believe it to be database related - it is out of office hours, but I am trying to get hold of one of our tech guys to take a look.

IanT(MoneyAM) - 13 Feb 2008 19:05 - 588 of 599

OK,

Alex is looking at this - I will be available from 7am tomorrow should you need me,

Ian

Alex(MoneyAM) - 13 Feb 2008 19:11 - 589 of 599

Could you please let me know if the problem reoccurs?

Thanks, Alex.

Snip - 14 Feb 2008 07:02 - 590 of 599

no streaming news
only a cross at the top left corner

IanT(MoneyAM) - 14 Feb 2008 07:03 - 591 of 599

Snip,

We are just taking a look at that

Ian

Snip - 14 Feb 2008 07:03 - 592 of 599

gosh Ian that was quick. Thanks

IanT(MoneyAM) - 14 Feb 2008 07:04 - 593 of 599

No Probs - quick question - what are you seeing when you go into streaming news?

Toya - 14 Feb 2008 07:07 - 594 of 599

Everything works - fantastic! Thanks

Kyoto - 14 Feb 2008 07:16 - 595 of 599

Ian:

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