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Please report bugs and enhancements (NEW)     

IanT(MoneyAM) - 10 Jan 2008 13:37

If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

kate bates - 21 Jan 2008 10:17 - 84 of 599

PFC prices left in the order book, just cost me about 300, when is this going to be sorted???? been going on for months. Really fed up with this situation with prices being left in the book.

IanT(MoneyAM) - 21 Jan 2008 10:17 - 85 of 599

kate,

I will take a look - apologies,

Ian

Isaacs - 21 Jan 2008 10:19 - 86 of 599

Dud orders on FP as well.

Kate - been going on for on and off years not months. I have other level 2 feeds as a back-up and while they all have problems from time to time none have this persistent dud order issue.

halifax - 21 Jan 2008 10:20 - 87 of 599

Connection to stockwatch constantly "flashing" why?

IanT(MoneyAM) - 21 Jan 2008 10:22 - 88 of 599

halifax,

when you say flashing can you tell me exactly what is happening?

Ian

halifax - 21 Jan 2008 10:25 - 89 of 599

Ian after page comes up the screen flashes on and off same with the Trades page.

IanT(MoneyAM) - 21 Jan 2008 10:29 - 90 of 599

halifax,

does it take you to an upgrade page?

Ian

gilbertD1 - 21 Jan 2008 10:30 - 91 of 599

I still have completely wrong prices on my stockwatch.

halifax - 21 Jan 2008 10:32 - 92 of 599

Ian no it doesn't it settles after a while but as soon as I move the cursor it starts flashing again.

IanT(MoneyAM) - 21 Jan 2008 10:34 - 93 of 599

gilbert,

This is on the HTML stockwatch. We are working to resolve this. Apologies for the inconvenience,

Ian

kate bates - 21 Jan 2008 10:35 - 94 of 599

FP. playing up. Farce.

IanT(MoneyAM) - 21 Jan 2008 10:38 - 95 of 599

kate,

apologies - if you now refresh the screen all should be resolved,

Ian

IanT(MoneyAM) - 21 Jan 2008 10:42 - 96 of 599

Halifax,

I am not entirely sure what is happening at your end, but could you try a restart on the machine please? If this does not work, you may want to try a re install on Java by clicking on the word Java on the stockwatch page,

Ian

halifax - 21 Jan 2008 10:44 - 97 of 599

Ian have tried both suggestions but when I click on java nothing happens?

IanT(MoneyAM) - 21 Jan 2008 10:47 - 98 of 599

Here is a direct link to the java download - if you cannot access it from here, it would point at a more serious problem with yoru machine, or at some kind of setting on your machine preventing you from accessing it:

http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80

Ian

halifax - 21 Jan 2008 10:56 - 99 of 599

Ian java confirmed as 6.3 this problem occurs on the stockwatch and trades pages and on the quotes page and started yesterday. As I knew you were experiencing tech problems after the earlier system crash I did not report it until this morning.

kate bates - 21 Jan 2008 11:00 - 100 of 599

CNE playing up.

Isaacs - 21 Jan 2008 11:09 - 101 of 599

WOS as well.

IanT(MoneyAM) - 21 Jan 2008 11:10 - 102 of 599

Kate/Isaacs,

Please refresh and it shoudl clear,

Ian

halifax - 21 Jan 2008 11:41 - 103 of 599

Ian still no joy with stockwatch etc seems to be upset by live stream?
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