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Please report bugs and enhancements (NEW)     

IanT(MoneyAM) - 10 Jan 2008 13:37

If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

hewittalan6 - 01 Feb 2008 13:49 - 301 of 599

Cheers, Ian.
Amazing how many web sites and e-mail addys have fun with AOL.
Thats what my bet is.

greekman - 01 Feb 2008 15:34 - 302 of 599

Is streaming down. Got the JAVA logo twice last few mins, now just getting the X in corner.

Geoff(MoneyAM) - 01 Feb 2008 15:52 - 303 of 599

greekman,

are you still experiencing problems?

best regards,

geoff

greekman - 01 Feb 2008 15:54 - 304 of 599

Yes. Tried the usual. Latest JAVA confirmed. Logged out and back in 3 times. Also clicked streaming off and on a couple of times. Java is working on another program. Strange or what.

maddoctor - 01 Feb 2008 15:55 - 305 of 599

not strange , dropped for me as well for about 30 seconds

greekman - 01 Feb 2008 15:59 - 306 of 599

Going to shut down and see if that helps. Back in a bit (hopefully).

greekman - 01 Feb 2008 16:12 - 307 of 599

Geoff,

Re boot worked. Sorry about that, obviously a glitch my end.

Regards Greek.

Geoff(MoneyAM) - 01 Feb 2008 16:15 - 308 of 599

greekman,

glad to hear its sorted.

best regards,

geoff

kate bates - 04 Feb 2008 07:57 - 309 of 599

yellow strip isn't showing volume?

IanT(MoneyAM) - 04 Feb 2008 07:57 - 310 of 599

KAte,

I have just noticed that myself - am speaking to suppliers,

Ian

IanT(MoneyAM) - 04 Feb 2008 08:02 - 311 of 599

Kate,

Apologies for this - our suppliers are investigating and we will let you know when this has been resolved.

Ian

Dynamite - 04 Feb 2008 08:06 - 312 of 599

Ian,

Those nasty 'service temp unavailble' notices have been popping up again recently mostly in the mornings...I thought this one had been sorted?
Di

IanT(MoneyAM) - 04 Feb 2008 08:06 - 313 of 599

Di,

I have alex looking into this as we speak.

Ian

Mickinvest - 04 Feb 2008 08:10 - 314 of 599

No streaming this morning, just me or is it goosed again?

IanT(MoneyAM) - 04 Feb 2008 08:11 - 315 of 599

Mick,

We have just had to do some restarts on some servers - please refresh and you should get streaming in a moment or two,

Ian

Mickinvest - 04 Feb 2008 08:12 - 316 of 599

Got it now but why o why touch anything on the first 10 minutes of a Monday morning, thankfully ADVFN was working.

IanT(MoneyAM) - 04 Feb 2008 08:13 - 317 of 599

Mick,

Unfortunately, it was a unforseen problem which required Alex's intervention.

Ian

IanT(MoneyAM) - 04 Feb 2008 08:55 - 318 of 599

re yellow strip lag during the opening 15 minutes on Friday 1st Feb, it would appear that there was an issue at the LSE which caused this in the feed - please see the reply we recieved below:

the LSE and they confirmed throttling on their side:

"Spoke to LSE and they confirmed that the experienced delays on 17s (Service Channel SO2) between 08:00 and 08:15.
This was a result of their system throttling due to high voulumes of trading during this period."

oddie - 04 Feb 2008 09:29 - 319 of 599

Ian,

Volume on Yellow strip is still off - when will it be re-instated??

IanT(MoneyAM) - 04 Feb 2008 09:31 - 320 of 599

oddie,

We are looking into this and we will update you as soon as possible,

Ian
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