If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

will we ever get a fault free moment from this blasted service?? This is very awkward this yellow strip problem.

Ian,

The problem with volume missing on Yellow strip has been going on since 8 a.m - it's now 11.30 a.m and problem still not resolved....what's taking sooooo long?????

I'm with kate...when will we ever get a fault free day/week?????

this is no good to any trader out there..

edit now past 1:30.

All,

Please accept our apologies for the yellow strip on level2 not showing volume. It has been caused by a change in our supplier's data feed. This has been escalated to 'urgent' with all involved parties. We are working to get this resolved as quickly as possible.

We will keep you posted.

Thanks, James.

All,

Regarding the level2 yellow strip not showing volume, we have now established that we will need to make changes to our core streamer and database code. This work has commenced. We will keep you updated with the progress of these changes.

Please accept our apologies for this inconvenience.

Thanks, James.

quite incredible.

Fastly loosing all confidence in Level 2.
Actions might just speak louder than words.
About time management (it's not the tech/customer services to blame) took responsibility and got a grip. I have sympathy with customer services who have to continually make excuses for MoneyAm.

greek/kate,

we understand your position, and please rest assured we will have this resolved as soon as possible,

Ian

Thanks Ian,

Won't bother you again re this. You must be as frustrated as we are.

Regards Greek.

Ian,
Many thanks for sorting out the home page issue for me.
Alan

This service is fast approacjing becoming a joke. There isnt a week goes by when live prices aren't down. At what point do you offer discounts for such a poor service. Its criminal that you still charge people. It is purely through laziness I have not switched to the terminal 2 facility from my broker. Unfortunately the service is so unreliable I have no other choice now as these outages are costing me money

I'll second that!

A 1-month free period is the least MoneyAm owes its long suffering subscribers. Every day that the service is down costs us dearly!!

so,
Ian/James,
please confirm that this will be done.

Thank you.

oddie,

All I can say at this point is that we are working to rectify these problems, they are complex and therefore not as simple as flicking a switch to resolve. We understand the inconvenience, and we apologise for it, and we are working as hard as possible to give you the service that you deserve. We will keep you updated on any developments.

Ian

Ian,
As someone said, it must be frustrating for you @ MoneyAm to constantly have to deal with these recurring problems - outages etc... and although we sympathise, we are the ones paying for a service which we are not getting.

Please confirm that we will be getting a 1-month free period to compensate.

Thank you.

oddie,

Unfortunately I cannot confirm that - as I said we are working on these extremely complex issues, and I hope to have a fix in place as soon as possible, once again I apologise for any inconvenience,

Ian

db errors appearing all over the place

maddoctor,

I will get Alex to take a look,

Ian

db error here as well :-(

Intermittent and working now but if refrsh sometimes getting db error.

seems to be rectified

Alex did some back end stuff - let me know if it re occurs,

Ian