If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

Level 2 + Stockwatch/Streaming price screens constantly crashing or freezing....what's going on his morning???

I thought MoneyAm had sorted themselves out...?!?!?

Bolshi,

Don't know if you have tried this but it's worked for me the last couple of times when I had same prob as you, even when log out back in etc did not work.
Click Turn live streaming off, then if the stockwatch None streaming is OK, go back to streaming. Strangely mine has been OK since 9am.

No streaming stockwatch

Sorry AM, this is getting to be a rather frequent and serious problem with the live prices....please sort it out and don't lose the goodwill you've had over the years.

Greekman. Thx but still not working for me. :-(

Nor me but level 2 ok

Greekman,

Thanks for your posts and suggestions.

Bolshi (and others who are seeing a grey box or a red cross where the stockwatch should be)

It sounds like the applet hasnt loaded correctly.

Try clicking on 'Tools' and then 'Sun Java Console'. This will pop up a java console box. Press 'x' to clear classloader cache. This will basically force your browser to reload the applet and hopefully solve the problem.

Please note that in Firefox 'Sun Java Console' will be called simply 'Java Console'.

Hope that helps and once again our apologies.

Best regards,

Geoff

Geoff. Which 'Tools'?

Hi Geoff

Java Console isn't where you say it should be. Using XP Pro. Any suggestions, please?

Geoff. I was using BT/Yahoo browser & couldn't find Java. Went to IE & found it there. Cleared the cache but still no joy.

Closed all down after Java cache clear out, started again & now working

Bolshi,

glad to hear its sorted for you.

The Other Kevin,

which browser are you using?

Best regards,

Geoff

BT/Yahoo

Rebooted and OK now. But, for future reference, where is my Java console?

Other Kevin. I couldn't find it in Bt/Yahoo either. Open up IE & do it from there if you can.

The Other Kevin,

Glad its sorted.

I am afriad I am unfamiliar with the bt/yahoo browser i am afraid.

Perhaps their help desk can tell you where they have hidden it.

Best regards,

Geoff

Hi Bolshi - My IE is wrapped in BT/Yahoo/Google buttons and options but then tucked away in a corner I spotted Tools and found the elusive console. Many thanks. K

Geoff,
Where Is my Java console? using a Mac 10.3.9 with Firefox on dial-up please? seems nothing under Tools.

Tried IE but not found.

Stan - My IE desktop is a mass of buttons and search windows all in confusing colours but almost hidden on the right hand side is the Tools button, next to the Page and Print buttons and with a couple of continuation arrows which bring up the Help, One Note and BT buttons when clicked. I wonder if your Tools button is buried there?

Stan - A further thought: Right click on IE opening page and enable the Menu Bar.
That should bring up the Tools button.