If you have any enhancements you would like to see to the service, or you have spotted a bug anywhere, please feel free to post here and we will investigate as necessary.

Alternatively, you can email any bugs or enhancements to support@moneyam.com

Thanks

Ian

greekman,

glad to hear its sorted.

best regards,

geoff

yellow strip isn't showing volume?

KAte,

I have just noticed that myself - am speaking to suppliers,

Ian

Kate,

Apologies for this - our suppliers are investigating and we will let you know when this has been resolved.

Ian

Ian,

Those nasty 'service temp unavailble' notices have been popping up again recently mostly in the mornings...I thought this one had been sorted?
Di

Di,

I have alex looking into this as we speak.

Ian

No streaming this morning, just me or is it goosed again?

Mick,

We have just had to do some restarts on some servers - please refresh and you should get streaming in a moment or two,

Ian

Got it now but why o why touch anything on the first 10 minutes of a Monday morning, thankfully ADVFN was working.

Mick,

Unfortunately, it was a unforseen problem which required Alex's intervention.

Ian

re yellow strip lag during the opening 15 minutes on Friday 1st Feb, it would appear that there was an issue at the LSE which caused this in the feed - please see the reply we recieved below:

the LSE and they confirmed throttling on their side:

"Spoke to LSE and they confirmed that the experienced delays on 17s (Service Channel SO2) between 08:00 and 08:15.
This was a result of their system throttling due to high voulumes of trading during this period."

Ian,

Volume on Yellow strip is still off - when will it be re-instated??

oddie,

We are looking into this and we will update you as soon as possible,

Ian

will we ever get a fault free moment from this blasted service?? This is very awkward this yellow strip problem.

Ian,

The problem with volume missing on Yellow strip has been going on since 8 a.m - it's now 11.30 a.m and problem still not resolved....what's taking sooooo long?????

I'm with kate...when will we ever get a fault free day/week?????

this is no good to any trader out there..

edit now past 1:30.

All,

Please accept our apologies for the yellow strip on level2 not showing volume. It has been caused by a change in our supplier's data feed. This has been escalated to 'urgent' with all involved parties. We are working to get this resolved as quickly as possible.

We will keep you posted.

Thanks, James.

All,

Regarding the level2 yellow strip not showing volume, we have now established that we will need to make changes to our core streamer and database code. This work has commenced. We will keep you updated with the progress of these changes.

Please accept our apologies for this inconvenience.

Thanks, James.

quite incredible.

Fastly loosing all confidence in Level 2.
Actions might just speak louder than words.
About time management (it's not the tech/customer services to blame) took responsibility and got a grip. I have sympathy with customer services who have to continually make excuses for MoneyAm.